Communication & Negotiation Flashcards
1
Q
What is communication?
A
The imparting or exchange of information by types of communication
2
Q
Name some types of communication
A
- Verbal/Oral (phone calls, in person meetings, presentations & interviews)
- Non-verbal (face-to-face without speech - smiling, hand gestures)
- Written - using words and numbers (minutes, reports, letters, emails)
- Visual (graphs and charts)
- Formal (report)
- Informal (discussion on site or on the phone)
3
Q
What is important and required for a good presentation?
A
- Confidence
- Speaking confidently
- Positive Body Language
- Facial expressions
All important to show you have knowledge on the subject you’re presenting on and can be replied upon as a competent professional.
4
Q
What are the various stages of negotiation?
A
- Preparation
- Opening
- Bargaining
- Conclusion
