Client Care

Question 1

How would you calculate your fee proposal?

Answer 1

▪ Consider the scope of service and the duration of each activity.
▪ Consider the team that will be responsible for delivering the service and apply their rate against the duration of each activity.
▪ If little detail is known, could be a percentage based on construction value.

Question 2

What questions are included in company client care?

Answer 2

• Would you recommend T&T?
• What would you score our performance?
• Describe where we could improve?
• Are you happy with personnel on the job?

Question 3

How does your company measure client care?

Answer 3

Survey issued to clients every 6 months. (or major milestones or if something has gone well)

Question 4

How do I deal with Client care?

Answer 4

I check in regularly with them (weekly as a minimum) I’m open and honest with them