Communication & Negotiation

Question 1

What is good communication in your view?

Answer 1

Focus on using clear language to ensure my message is accurately conveyed
Appropriate language tailored to the context (e.g. my style of communication would vary between presenting to an IC vs. asking a colleague for some advice)
Clearly identifying the purpose of my communication

Question 2

When may you choose to use written communication over verbal communication?

Answer 2

Communicating complex information
Want a record of the communication to refer back to at a later date

Question 3

How would you prepare for a negotiation?

Answer 3

Ensure full understanding of my Client’s objectives and confirm a negotiating strategy with them, including potential areas of compromise
Establish areas of common ground with the other party
Approach the negotiation in a constructive and professional manner

Question 4

What can be a barrier to negotiating effectively?

Answer 4

Being too rigid – not willing to move from your position or compromise at all
Taking things personally – leads to misplaced judgement and emotions dictating the process
Lack of preparation
No clear objective

Question 5

What are your views on email communication?

Answer 5

• Need to take great care
• easy to release sensitive info
• take care checking correct recipients
• still have ability to create contracts and form written instructions

Question 6

What is a negotiation?

Answer 6

Discussions held to reach a compromise or agreement

Question 7

What makes a successful negotitation?

Answer 7

• Good preparation prior to the meeting with the client about concessions and non negotiable items
• good recrod keeping
• calm envrionment
• regular comfort breaks
• formalise in writing as soon as possible