Communication & Negotiation Flashcards
1
Q
What is communication?
A
The exchange on information.
2
Q
What are the different types of communication?
A
Verbal and written.
Formal and informal.
3
Q
What is a negotiation?
A
A discussion with the purpose of reaching a compromise or agreement.
4
Q
What factors should you consider before entering into a negotiation?
A
- What level I am authorised to negotiate to.
- What are the red lines.
- What I can compromise on.
- Am I prepared with sufficient information.
- Who I am negotiating with.
5
Q
What are the stages of a negotiation?
A
- Preparation
- Opening (information exchange)
- Bargaining
- Conclusion
