Client Care Flashcards
1
Q
What factors must you consider to ensure you provide good client care?
A
- Assessing own strengths and weaknesses.
- Understanding clients objectives and requirements.
- Ensuring you are professional and competent to deliver requirements.
- Do not act outside of scope.
- Gain regular feedback from your clients.
- Hold lessons learnt workshops.
1
Q
What is client care?
A
Client care is the continuous process of meeting a clients expectations.
2
Q
How do you monitor client care?
A
At T&T we issue bi-annual client care surveys with qualitative and quantitative questions to the client.
Personally I have regular informal touch points with my clients.
3
Q
What questions are included in your client care surveys?
A
Would you recommend T&T?
What would you score our performance out of 10?
How could we improve?
4
Q
Why is client care important?
A
Retains clients/repeat business.
Attract new clients.
Build reputation.
Reduce conflict.
