Communication & Negotiation

Question 1

What forms of communication are there?

Answer 1

Verbal
Non-verbal
Written
Graphic
Presentation
Listening

Question 2

What are barriers to effective communication

Answer 2

• Language
• Technical Language Barriers
• Disinterest
• Bias
• Interruptions

Question 3

What presentation skills do you use?

Answer 3

• Clear communication
• Visual aids
• Eye contact

Question 4

What do you think the most effective communication channel is?

Answer 4

Emails or phone calls , but i understand their downside and the importance of face to face meets. I always follow up with an email to ensure a written trail

Question 5

Wat do you think about email communication?

Answer 5

Effective as there is a written trail
-> downside is it is easy to be get ignored
-> no personal contact so harder to build relationships

Question 6

Talk me through a tenant meeting you took part in

Answer 6

Bi-yearly tenant meeting at Egale 1&2 to discuss site issues and receive feedback. Laos discussed areas tenants ant to improve.

• Tenants highlighted their desire for a communcal food wase bin to improve sustainability. This ensure that waste was being disposed of correctly.

Question 7

What is the benefit of formally documenting meetings?

Answer 7

It can be easily refrred to and ensures that all points discussed will get actioned

Question 8

tell me some good negotiation skills

Answer 8

• Detailed research and preparation
• Decide what is and isn’t negotiable
• Good attitude
• Flexible where necessary
• Have fall back

Question 9

What makes successful negotiations?

Answer 9

• Preparation and collating supporting documentation
• Be flexible but also know what is non-negotiable
• Remain calm and professional -> don’t interrupt

Question 10

Give an example of when you have had to handle difficult negotiations

Answer 10

I have not yet encountered a difficult negotiation however i am aware of how i should act in such a scenario

Question 11

What are the steps for preparing for a negotiation?

Answer 11

• Identify what is being negotiated and do background research
• Identify whatcan be offered and what is non-negotiable (what can be conceded)
• Plan your approach to the negotiation

Question 12

What happens during a negotiation meeting?

Answer 12

Both parties state their case and position and outline what they would like to achieve

Question 13

Give me an example of your oral communication skills

Answer 13

• Hold frequent meeetings with Clients
• Frequent use of phone

Question 14

Talk me through a Client meeting you take part in

Answer 14

Quarterly meeting with Client where i prepare a report beforehand and ensure it is issued to the Client 24 hours prior to the meeting so they can go through and note down their questions

• i then use the report as my structure for the meeting

Question 15

how do you ensure that the frequency of communication is acceptable?

Answer 15

I aim to respond to all emails within 24 hours
- if an email has a complex task, i will send an email to confirm receipt

Question 16

Tell me about your negotiation style?

Answer 16

Compromising style -> aim to maintain a good relationship
Accomodating style -> high cooperation and ensure both parties are satisfied

Question 17

Tell me about how you conduct yourself in negotiations?

Answer 17

• Calm
• Accomodatin
• Cooperative
• Positive attitude

Question 18

How do you ensure good communication?

Answer 18

• Follow up meetings and phone calls with emails
• Ensure i am communicating clearly
• Prepare ahead of mettings and bring visual aids

Question 19

Tell me an example of when you have negotiated effectively

Answer 19

Compass House rent review February 2022

• Agreed rental value of £745,000
• Market rent was £760,000 - agreed discount of £15,000
• Client happy with agreed rental level and avoiding ADR

Question 20

Tell me an example of when you have communicated effectively?

Answer 20

Client meeting at Riverbridge House -> brought car park plans and prepared ahead of meeting, ensuring i was knowledgable and able to suggest EV charge point locations

Question 21

Why is negotiation so important?

Answer 21

Becasue it can increase value for the Client, increase income, and also avoid ADR

Question 22

Why do you think discussing matters in person can be effective?

Answer 22

• It helps build trust and create better relationships
• Better collaberation and productivity
• Quiker
• Better non-verbal understanding (body language)

Question 23

WHat challenges do phone and email communication present?

Answer 23

Phone: no non-verbal understanding (body language)
Email: Can be slow and difficult to communicate complex situations