Communication M9 Flashcards

1
Q

Name the types of non-verbal communications?

A

Gestures
Body language
Posture
Facial Expressions
Eye Contact

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2
Q

Name the types of object communication?

A

Clothing
Hairstyles
Architecture
Symbols
Info-graphics

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3
Q

Paralanguage, is which type pf communication?

A

non-verbal speech communication

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4
Q

What factors are included in Paralanguage?

A

Speaking style
Voice quality
Emotion
Rhythm
Intonation and stress

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5
Q

Non-verbal communication can be categorised into which three principle areas?

A

Environmental conditions - where the communication takes place
Physical characteristics of communicators
Behaviours of communicators during interaction

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6
Q

What is the Iceberg Theory?

A

Patients perceptions of needs

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7
Q

In the Iceberg Theory, the part above the water represents what?

A

What the patient sees as being their needs.

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8
Q

In the Iceberg Theory, the part under the water represents what?

A

What the professional sees as being the patients needs

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9
Q

In the Iceberg Theory, the part under the water represents what?

A

What the professional sees as being the patients needs

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10
Q

What is information fade?

A

New information is easily forgotten, need for keep repeating yourself

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11
Q

What is interface?

A

If you tell a patient too many facts all in one go, they often get confused. one visit = one dental health message

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12
Q

What is positive reinforcement

A

Tell the patients how well they are doing, gives encouragement to carry on

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13
Q

What is interest?

A

If the patient is interested in learning they will do better

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14
Q

What is relevance?

A

The message you are giving to the patient should be relevant to help them learn

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15
Q

What is the Donabedian concept?

A

Concerned with the structure, process and outcome of care

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16
Q

What are the three principles of prevention?

A
  1. Primary
  2. Secondary
  3. Tertiary
17
Q

What does primary prevention mean?

A

Earliest or first. Information is given on health threats in order to prevent disease

18
Q

What does Secondary prevention mean?

A

A change of behaviour may be required. Needs this when they are at risk of disease or have early symptoms.

19
Q

What does Tertiary prevention mean?

A

Prevention for the patient who has the disease. Needs to take recognise and then take action