Communication: KEY TERMS Ch 6 Flashcards
listening
the active process of making meaning out of another person’s spoken message
hearing
the sensory process of receiving and perceiving (uppfatta) sounds
attending
paying attention to someone’s words well enough to understand what that person is trying to communicate
HURIER model
a model describing the stages of effective listening as hearing understanding, remembering, interpreting, evaluating, and responding
mnemonics
devices that can aid short-and long-term memory
informational listening
listening to learn
critical listening
listening to evaluate or analyze
empathic listening
listening to experience what the speaker thinks or feels
noise
anything that distracts people from listening to what they wish to listen to
pseudolistening
pretending to listen
selective attention
listening only to what one wants to hear and ignoring the rest
information overload
the state of being overwhelmed by the enormous among of information encountered each day
glazing over
daydreaming or allowing the mind to wander while another person is speaking
rebuttal tendency
the propensity to debate a speaker’s point and formulate a reply while that person is still speaking
closed-mindedness
the tendency not to listen to anything with which one disagrees
