Communication: KEY TERMS Ch 1 Flashcards
communication
the process by which people use signs, symbols, and behaviors to exchange information and create meaning
relational needs
the essential (väsentlig) elements people seek in their relationships with others
instrumental needs
practical, everyday needs
model
a formal description of a process
action model
a model describing communication as a one-way process
source
the originator (skapare) of a thought or an idea
encode
to put an idea into language or gesture (gest)
message
verbal and nonverbal elements of communication to which people give meaning
channel
a pathway through which messages are conveyed (befordras)
receiver
the party who interprets a message
decode
to interprets (tolka) or give meaning to a message
noise
anything that interferes (komma emellan) with the encoding or decoding of a message
interaction model
a model describing communication as a process shaped by feedback and context
feedback
verbal and nonverbal responses to a message
context (omgivning)
the physical or psychological environment in which communication occurs
transaction model
a model describing communication as a process in which everyone is simultaneously (samtidigt) a sender and a receiver
channel-rich contexts
communication environments involving many channels at once
channel-lean contexts
communication environment involving few channels at once
symbol
a representation of an idea
content dimension
literal information that is communicated by a message
relational dimension
signals about the relationship in which a message is being communicated
metacommunication
communication about communication
explicit rules
rules that have been clearly articulated
implicit rules
rules that have not been clearly articulated but are nonetheless understood
intrapersonal communication
communication with oneself
interpersonal communication
communication that occurs between two people in the context of their relationship
small group of communication
communication occurring within small groups of three
public communication
communication directed at an audience that is larger than a small group
mass communication
communication to a large audience that is transmitted by media
communication competence
using communication that is effective and appropriate of a given situation
self-monitoring
awareness of one’s behavior and how it affects others
empathy
the ability to think and feel as others do
cognitive complexity
the ability to understand a given situation in multiple ways
ethics
principles that guide judgements about whether something is morally right or wrong
