Communication: KEY TERMS Ch 1

Question 1

communication

Answer 1

the process by which people use signs, symbols, and behaviors to exchange information and create meaning

Question 2

relational needs

Answer 2

the essential (väsentlig) elements people seek in their relationships with others

Question 3

instrumental needs

Answer 3

practical, everyday needs

Question 4

model

Answer 4

a formal description of a process

Question 5

action model

Answer 5

a model describing communication as a one-way process

Question 6

source

Answer 6

the originator (skapare) of a thought or an idea

Question 7

encode

Answer 7

to put an idea into language or gesture (gest)

Question 8

message

Answer 8

verbal and nonverbal elements of communication to which people give meaning

Question 9

channel

Answer 9

a pathway through which messages are conveyed (befordras)

Question 10

receiver

Answer 10

the party who interprets a message

Question 11

decode

Answer 11

to interprets (tolka) or give meaning to a message

Question 12

noise

Answer 12

anything that interferes (komma emellan) with the encoding or decoding of a message

Question 13

interaction model

Answer 13

a model describing communication as a process shaped by feedback and context

Question 14

feedback

Answer 14

verbal and nonverbal responses to a message

Question 15

context (omgivning)

Answer 15

the physical or psychological environment in which communication occurs

Question 16

transaction model

Answer 16

a model describing communication as a process in which everyone is simultaneously (samtidigt) a sender and a receiver

Question 17

channel-rich contexts

Answer 17

communication environments involving many channels at once

Question 18

channel-lean contexts

Answer 18

communication environment involving few channels at once

Question 19

symbol

Answer 19

a representation of an idea

Question 20

content dimension

Answer 20

literal information that is communicated by a message

Question 21

relational dimension

Answer 21

signals about the relationship in which a message is being communicated

Question 22

metacommunication

Answer 22

communication about communication

Question 23

explicit rules

Answer 23

rules that have been clearly articulated

Question 24

implicit rules

Answer 24

rules that have not been clearly articulated but are nonetheless understood

Question 25

intrapersonal communication

Answer 25

communication with oneself

Question 26

interpersonal communication

Answer 26

communication that occurs between two people in the context of their relationship

Question 27

small group of communication

Answer 27

communication occurring within small groups of three

Question 28

public communication

Answer 28

communication directed at an audience that is larger than a small group

Question 29

mass communication

Answer 29

communication to a large audience that is transmitted by media

Question 30

communication competence

Answer 30

using communication that is effective and appropriate of a given situation

Question 31

self-monitoring

Answer 31

awareness of one’s behavior and how it affects others

Question 32

empathy

Answer 32

the ability to think and feel as others do

Question 33

cognitive complexity

Answer 33

the ability to understand a given situation in multiple ways

Question 34

ethics

Answer 34

principles that guide judgements about whether something is morally right or wrong