Communication: #2 PROV

Question 1

…………….., communication refers to those behaviors and characteristics that convey meaning without the use of words.

Answer 1

A. Nonverbal

Question 2

In electronically mediated communication such as e-mail or instant messaging, we can introduce nonverbal cues (signaler) through textual representations of facial expressions called ………..?

Answer 2

C. emoticons

Question 3

Which of the following is NOT an example of a nonverbal channel?

Answer 3

A. Hearing

Question 4

Patricia is in the car with her niece Cara and notices she is quiet and not participating in the conversation. Patricia asks Cara what’s wrong, and Cara says while rolling her eyes, “Nothing everything is perfectly fine.” Despite what Cara says, Patricia is sire something is wrong and decides to speak with her privately when they get to their destination. What principle of nonverbal communication is at play?

Answer 4

A. Nonverbal communication is usually believed over verbal communication

Question 5

John is able to tell when his mother is annoyed with his behavior just by the look she gives him because nonverbal communication …… is what?

Answer 5

C. is the primary means of expressing emotions.

Question 6

Out of all forms of communication, research shows that ……………. of our most basic emotions are interpreted similarly around the world.

Answer 6

B. facial expressions

Question 7

There are ………. channels of nonverbal communication.

Answer 7

A. ten = 10

Question 8

Researchers identify symmetry and proportionality as primary contributors to facial ….. what?

Answer 8

C. attractiveness

Question 9

Because the eyes communicate more than any other part of the face, scholars study ………….. as a separate nonverbal channel from facial behavior.

Answer 9

A. oculesics

Question 10

Sandy has a job interview with a top company in her field. She makes sure to walk into the room confidently, with her head held high. When she sits down for the interview, she makes sure to keep her posture strong and her body still. Which of the following is Sandy paying special attention to?

Answer 10

C. Kinesics

Question 11

When they are arguing, Jill notices her mother uses gestures to try to control the conflict. She’ll raise her hand to get Jill’s attention and maka a “zipping” motion across her mouth when she wants Jill to be quiet. She will also wave slightly when she thinks Jill should say something. Jill’s mothers is using gestures as ………… during conflict.

Answer 11

A. regulators

Question 12

If you see someone make a circle with their thumb and forefinger, you are able to translate it into the specific message of “okay,” because that gesture is a(n) ……….. what?

Answer 12

C. emblem

Question 13

Brianna notices that her classmate Joel wrings his hands during his speech in front of the class. He also uses his hands to fidget and play with his visual aid. Brianna is noticing how Joel is using gestures as ………….. what?

Answer 13

D. affect displays

Question 14

If you hold up your hands a certain distance apart when you say the fish you caught was “this big” your gesture serves as a(n) …………. what?

Answer 14

A. illustrator

Question 15

Since touch is the only sense without which we cannot survive, ……………… is a particularly important field of study in nonverbal communication.

Answer 15

B. haptics

Question 16

Farah is nervous about her introductory speech but wants to make sure no one notices. She carefully moderates her rate, keeping it at an even pace; she avoids vocal fillers; and she makes sure to use inflection and avoid a monotone. Farah is controlling her ……………… to give the impression to her audience that she is not nervous.

Answer 16

B. paralanguage

Question 17

Paige is very excited about her first date with Vince, someone she met online. They ‘ve been talking on the phone for a week and Paige is sure they will hit it off in person. Hen they meet, they hug hello, and Paige notices Vince wears the same cologne her ex-boyfriend used to wear. Thought Vince is charming and funny, Paige can’t seem to enjoy herself, flooded with memories of her ex. Pages memory is influencing her communication with Vince because of

Answer 17

D. olfactics

Question 18

One study found that because of differences in their preferred conversational distance, Arab college students regarded those from the U.S. as aloof (på avstånd), whereas the U.S. American students regarded Arab students as overbearing (dominerande). This research illustrates the influence culture can have on ………….. what?

Answer 18

D. proxemics

Question 19

Hayden has a large port wine stain (purple pigmentation) covering a large portion of her face. She has noticed that in class, her professors tend to ignore her to call on other students. Despite her best efforts, she feels that she is never perceived to be as competent as her peers, and many of her friends have commented that she doesn’t appear friendly upon first glance. Hayden could be experiencing the …………….. effect.

Answer 19

C. halo

Question 20

Rodney has a job interview scheduled for 9 AM with an important organization. He considers himself to be a punctual person, so he makes sure to arrive at 9 AM exactly. He is kept waiting for twenty minutes. Unfortunately, he does not get the jon and she Rodney asks a friend who works in human resources for her opinion, she informs him that he was “late” to the interview by showing up at 9 AM; she tells him the latest he should have arrived was 8:45 AM. Rodney is annoyed, because he felt he was on time, and it was the interviewer who was “late.” This shows that Rodney doesn’t understand the power of ……………. in interviews and the workplace.

Answer 20

D. chronemics

Question 21

Tetsuya has to speak with her physics professor about a grade. When she arrives at his office, she notices his many degrees prestigious universities displayed on the wall and the shelves full of which textbooks. Her professor sits behind a large desk and indicates she should sit in a small, low chair across from him. The professor’s use of ……………. proves intimidating to Tetsuya, who finds it difficult to clearly communicate her purpose in that environment.

Answer 21

C. artifacts

Question 22

At work, Les tends to keep his customers at a ………….. distance, from about 4 to 12 feet, to convey a more formal, impersonal interaction.

Answer 22

A. social

Question 23

Which of the followings is NOT one of Hall’s spatial zones?

Answer 23

C. Relational

Question 24

Although the word hors d’oeuvres looks as if it should be pronounced as “horse de overs,” the actual pronunciation is “or durve.” This is an example of what characteristic of paralanguage?

Answer 24

C. Pronunciation

Question 25

Which of the following is NOT an example of paralanguage?

Answer 25

A. Words

Question 26

Which of the following refers to the active process of making meaning out of another person’s spoken message?

Answer 26

A. Listening

Question 27

Lilah and her friend Janet attend the same history class. One day after class, Lilah wants to talk with Janet about a particular point in the lecture, but Janet has no idea what Lilah is asking her about. Even though they are in the same class, it is clear that Janet is only ……………. the message while Lilah is attending to the message.

Answer 27

C. hearing

Question 28

……………….. listening requires the conscious and explicit goal of understanding what the speaker intends to communicate.

Answer 28

A. Effective

Question 29

Individuals who are willing to be trained in effective listening understad what myth about listening?

Answer 29

B. Listening is natural and effortless

Question 30

Which statement is true about the HURIER model of listening?

Answer 30

B. Sometimes listening effectively requires us to go back and forth among the stages.

Question 31

Cal is listening to speeches on famous playwrights in his English composition class. During one speech, a student uses terms that Cal is unfamiliar with, such as “iambic pentameter” and “rhyme royal.” Cal has trouble following this speech because he is not able to complete what stage of the HURIER method?

Answer 31

C. Understanding

Question 32

During which stage of listening do you judge whether the speaker’s statements are accurate, separate fact from opinion, and try to determine the reason for the speaker’s particular message?

Answer 32

C. Evaluation

Question 33

When you restate something into your own words, you are doing what?

Answer 33

C. Paraphrasing

Question 34

Much of the listening you do in class is ………………… listening.

Answer 34

C. informational

Question 35

When our goal is to evaluate or analyze what we’re hearing, we are engaged in ………………… listening.

Answer 35

A. critical

Question 36

Quincy’s girlfriend Mariah just put beloved dog to sleep. That evening, while he listens to her talk about the dog, Quincy remembers when he lost hos own cat three years prior, and he becomes sad as well. He conveys to Mariah that he truly understands her grief. Quincy is employing what type of listening?

Answer 36

C. Empathic

Question 37

In speech class, Faraj finds he enjoys the persuasive speeches best. His favorite speeches involve controversial topics, such as abortion and same-sex marriage. He finds that by listing to these types of speeches, he then can analyze his own social and political views. What style of listing best applies to Faraj?

Answer 37

C. Content-oriented

Question 38

Someone who likes neat, error-free presentations most likely has which type of listning style?

Answer 38

D. Action-oriented

Question 39

Nadine’s boyfriend Rory is telling her about his day while the television is on in the background. Halfway through his story, Nadine’s phone beeps to signal she has just received a text message. Nadine also notices how hot the house is, and is wondering whether the air conditioning has been turned on yet. Nadine, who understands how distracting …………… can be, askes Rory to wait while she turns her television and phone off, and turns the air conditioner on. Once it has all been taken care of, Nadine knows she will listen much more effectively.

Answer 39

D. noise

Question 40

Ava is not confident about giving speeches. Though she works hard on her speech, by the time she sits down she knows she did not give the speech she had planned. When she meets with her professor to listen to feedback, Ava focuses on the critical comments, such as she used too many vocal fillers and she forgot to state her thesis. However, Ava foes not pay much attention to her professor’s positive comments on her research and closure. Because of her preconceived notions about her speech, Ava is engaging in what poor listing habit?

Answer 40

C. Selective attention

Question 41

Derrick things his grandfather is very boring when he tells stories about being in the Vietnam War. Derrick doesn’t want to be rude, so he nods his head and says “uh huh” and “wow” a lot. His grandfather is hurt by Derrick’s ……………….., as he can tell Derrick is not truly listening.

Answer 41

A. pseudolistening

Question 42

While working at a busy law firm, Bruce is using Skype to “meet” with a client in another state. Though Bruce is trying to concentrate, he is also replaying to an important text on his phone and is handed an incoming fax by his secretary. Bruce takes notes on the meeting, but he notices later that there are several important details missing. Bruce probably missed those details as a result of ……………….. during his client meeting.

Answer 42

D. informational overload

Question 43

Most of us are capable of understanding up to 600 words per minute, but the average person speaks fewer than 150 words per minute. That gap leaves a lot of spare time for mind to wander or daydream, also called, what?

Answer 43

B. glazing over

Question 44

Because Jerry is an attorney, he is used to formulating replies to a speaker’s comments before they are done, and he is always ready to debate a speaker’s point. This ……………… frustrates Jerry’s wife, who feels he doesn’t pay attention to her as she speaks because he is too busy thinking of his response and anticipating her comments.

Answer 44

A. rebuttal tendency

Question 45

When Greek philosopher Aristotle wrote “It is the mark of an educated mind to be able to entertain a thought with out accepting it,” he was arguing against, what?

Answer 45

C. closed-mindedness

Question 46

Ive student are placed in a group to complete a project in anatomy class. Because Freddy’s father is a doctor, he feels he has a stringer grasp on the content and should therefore guide the project. When other group members speak, Freddy interrupts them frequently, making sure his perspective takes priority. Freddy’s group members probably find his ……………….. to be distracting and frustrating, as they can tell Freddy things he knows more than they do.

Answer 46

A. competitive interrupting

Question 47

What is one way to become a better informational listener?

Answer 47

B. Listen for substance more than style

Question 48

Crystal’s best friend Kerry complains about her boyfriend all the time - how he was late for their date and how he never brings her flowers. Because Kerry feels she can vent to Crystal, she uses their time tighter to work out her frustration with her boyfriend. Consequently, when Crystal meets Kerry’s boyfriend for the first time, she focuses on what she doesn’t like about him, rather than listening to him discuss the trip he is planning to take Kerry on, or how crazy he is about her. In order to become a better listener Crystal needs to do what?

Answer 48

A. avoid the confirmation bias

Question 49

………………….. isn’t about being cynical or finding fault; it’s about evaluating the evidence for a claim.

Answer 49

A. Skepticism

Question 50

Which of the following is NOT a tip for becoming a better critical listener?

Answer 50

D. Listen nonjudgmentally

Question 51

For a statement to be ………………., it has to have a greater than 50 percent chance of being true.

Answer 51

B. probable