Communication in interdisciplinary collaboration

Question 1

What are the advantages in IPC? (Ateah)

Answer 1

Client/patient centered perspective

Shared resources & easier job

Development of stategies to deal with complex cases

Freeing time to utilize specialist skills

Having available network for consultations and referral by building positive working
relationships across disciplines

Question 2

What is profession-specific stereotyping? (Ateah)

Answer 2

A social, categorical judgments of people who are members of groups.

Certain perceptions or understandings of other professions that may or may not be accurate

Question 3

Why can sterotyping become a barrier for collaboration? (Ateah)

Answer 3

Negative stereotyping can have a negative effect on other professional’s view on a specific profession

Stereotyping often reflectas on the specific professions own job-satisfaction, self-esteem etc.

Question 4

Which barriers could there be in IPC?

Answer 4

Professional knowledge
- absence of shared theory, different traning levels

Scope of practice
- territoriality

Power and status
- hierachies, perceived professional status

Responsibility
- role clarity

Rigidity of professional cultures
- absence of shared language, negative stereotypes, misunderstandings

Socialisation within disciplines & professional cultures
- ineffective interaction

Question 5

List different micro skills in communication

Answer 5

Listening

• Non-verbal
• Attentive & observing

Reflection

Ladder of inference

Inquiry

Question 6

What is active listening?

Answer 6

A communication technique used in counselling, training and conflict resolution

The active listener pays close attention to both verbal and body language, then repeats back the most important points of the speaker’s message

Question 7

What is the purpose of active listening?

Answer 7

Focused and attentive listener, both to factual and affective content

Appropriate weight to speaker

Organise info to make sense

Minimize bias

Question 8

What factors influences on listening ability?

Answer 8

Selectivity:

• Distraction
• Intensity (in voice, colours)
• Interest
• Expectations
• Personal needs

Interpretation and personal bias/filters:

• Background and culture (eg. Eye contact)
• Values

Question 9

Explain The Ladder of inference

Answer 9

A methaphorical latter that we climb
Observation - selected data - assumptions - conclusions - beliefs - action

Can create bad judgement and wrong conclusions

We should get a habbit of climbing down the ladder - to draw better conclusions

Question 10

What is Appreciative Inquiry ?

Answer 10

Focus on succes stories - all individuals learn from our past succes

Participants gather together to ask each other (inquire) about past successes in the organization (appreciation) and to articulate shared hopes and dreams for the future.

Identify the positive and potential contributions of every person and the organization.

Question 11

What could be potential barriers to effective communication?

Answer 11

The listener

• Action/agenda during listening (message cut)
• Motivation (often driven by expectations)
• Physical condition

The speaker

• Who is more important than what?
• Speech rate too slow/fast
• Emotionality (factual content disappears)

The message

• Structure influences clarity
• Assumptions about informed listeners
• Amount of detail
• Order of info, its significance for listener

The environment

• Level of noise
• Ventilation
• Competitive factors; view out, presence of others etc.

Question 12

Explain Advocacy and Inquiry

Answer 12

Advocacy:
- Present and argue your view.

Inquiry:

• Asking, Examining
• Individuals need to think together and explore to arrive at new insights.