Communication In Business

Question 1

Business objectives

Answer 1

State what an organisation expects to achieve over a set period..

Question 2

Stratergies

Answer 2

Are actions that an organisation takes to achieve it specific objectives.

Question 3

Stake holders

Answer 3

Are individuals or groups with and interest in the future growth and success of the business.

Question 4

Internal communications

Answer 4

Are those that take place within the business.

Question 5

Formal communication

Answer 5

Involves making use of the official communication channels of a business.

Question 6

Sideway communication

Answer 6

Involves the flow of information between people of similar status or position.

Question 7

Informal communication

Answer 7

Channel involves the business making use of unofficial means of exchanging information.

Question 8

Grapevine

Answer 8

Is the unofficial communication system which is superimposed on the formal network.

Question 9

External communication

Answer 9

Is concerned with how a business communicates with and is viewed by the business and stakeholders outside the business.

Question 10

Persuasion

Answer 10

Is presenting a message in a manner that causes someone else to support it.

Question 11

Verbal communication

Answer 11

Is the written or oral use of words to communicate.

Question 12

Written communications

Answer 12

Are used by managers to pass on ideas and information inside and outside a business.

Question 13

Electronic bulletin boards

Answer 13

Are display screens played in foyer, lobbies and offices that present information direct from head office management.

Question 14

Oral communication

Answer 14

Involves direct word of mouth contact.

Question 15

Non verbal communication

Answer 15

Is any message that is not written or spoken.

Question 16

Body language

Answer 16

Is the use of gestures, facial expression and posture to communicate.

Question 17

Visual communication

Answer 17

Is the use of symbols to communicate.

Question 18

Brand symbol/logo

Answer 18

Is a graphical representation that identifies a Business product

Question 19

Model

Answer 19

Is a simplified version of reality.

Question 20

Media richness

Answer 20

Describes the ability of a communication method to best convey a message.

Question 21

Communication barriers

Answer 21

Are anything that distorts or interrupts the message and its meaning.

Question 22

Filtering

Answer 22

Occurs when a sender manipulates information do the receiver will see it more favourably.

Question 23

Information overload

Answer 23

Is an excess of information cursing the reader to become overwhelmed and confused.

Question 24

Perception

Answer 24

Is the process through which people select, organise and interpret information to create meaning.

Question 25

Active listening

Answer 25

Aims to provide trust and cooperation and involves the listener remaining silent, but paying close attention to the mood and words of the speaker. The active listener may later paraphrase the speakers message and describe the speakers mood.

Question 26

Ethical communication

Answer 26

Means that the information conveyed wets our standards of what we consider right or acceptable behaviour.

Question 27

Communication

Answer 27

Is the exchange of information between people, the sending and receiving of messages.