Communication In Business Flashcards
Business objectives
State what an organisation expects to achieve over a set period..
Stratergies
Are actions that an organisation takes to achieve it specific objectives.
Stake holders
Are individuals or groups with and interest in the future growth and success of the business.
Internal communications
Are those that take place within the business.
Formal communication
Involves making use of the official communication channels of a business.
Sideway communication
Involves the flow of information between people of similar status or position.
Informal communication
Channel involves the business making use of unofficial means of exchanging information.
Grapevine
Is the unofficial communication system which is superimposed on the formal network.
External communication
Is concerned with how a business communicates with and is viewed by the business and stakeholders outside the business.
Persuasion
Is presenting a message in a manner that causes someone else to support it.
Verbal communication
Is the written or oral use of words to communicate.
Written communications
Are used by managers to pass on ideas and information inside and outside a business.
Electronic bulletin boards
Are display screens played in foyer, lobbies and offices that present information direct from head office management.
Oral communication
Involves direct word of mouth contact.
Non verbal communication
Is any message that is not written or spoken.
Body language
Is the use of gestures, facial expression and posture to communicate.
Visual communication
Is the use of symbols to communicate.
Brand symbol/logo
Is a graphical representation that identifies a Business product
Model
Is a simplified version of reality.
Media richness
Describes the ability of a communication method to best convey a message.
Communication barriers
Are anything that distorts or interrupts the message and its meaning.
Filtering
Occurs when a sender manipulates information do the receiver will see it more favourably.
Information overload
Is an excess of information cursing the reader to become overwhelmed and confused.
Perception
Is the process through which people select, organise and interpret information to create meaning.
Active listening
Aims to provide trust and cooperation and involves the listener remaining silent, but paying close attention to the mood and words of the speaker. The active listener may later paraphrase the speakers message and describe the speakers mood.
Ethical communication
Means that the information conveyed wets our standards of what we consider right or acceptable behaviour.
Communication
Is the exchange of information between people, the sending and receiving of messages.
