Communication Book Notes And Chapter Module

Question 1

Factors that influence communication are

Answer 1

Development
Gender
Values and perceptions
Personal space
Territoriality
Roles and relationships
Environment
Congruence (the verbal and nonverbal communication matching)
Interpersonal attitude
Boundaries

Question 2

List techniques for therapeutic communication

Answer 2

Providing general leads
Using open ended questions
Restating
Summarizing / paraphrasing
Offering self
Clarifying time and sequence
Reflecting
Planning

Question 3

List the four phases of the helping relationship

Answer 3

Pre interaction phase
Introductory phase
Working (maintaining phase)
Resolution

Question 4

Which phase in the helping relationship is trust developed?

Answer 4

Introductory phase

Question 5

Which phase of the helping relationship includes planning before the interview ?

Answer 5

Pre interaction phase

Question 6

How does a nurse assess communication skills during assessment ?

Answer 6

By looking for:
Sensory deficit (hearing loss, functioning hearing aid, sign language)
Cognitive impairment (brain d/o like tumor, Alzheimer’s OR any medications like sedatives/ antidepressants)
Structural deficits (cleft palate, artificial airway, SOB)

Question 7

How does a nurse assess communication skills during implementation ?

Answer 7

Manipulating the environment (by providing a quiet environment)
Providing support (open ended questions)
Measures that enhance communication (word boards, pen/ paper, pictures)
Educate the pt and their support person (relieves anxiety when procedure is explained and they understand anticipated problems)

Question 8

What is SBAR (letter meaning)?

Answer 8

Situation
Background
Assessment
Recommendations

Question 9

When using SBAR, what is included in the situation?

Answer 9

Brief information about the problem

Question 10

When using SBAR, what is included in background ?

Answer 10

Information about the current situation like admitting dx

Question 11

When using SBAR, what is included in assessment?

Answer 11

PTs current conditions:
VS
O2
Pain scale
LOC
Severity of problem and changes since last report what given

Question 12

When using SBAR, what is included in recommendations ?

Answer 12

What is your recommendation for solving the problem?
What do you need to hear?
Like are you trying to get a change in medication, transferred to a different unit or for the PCP to see the pt

Question 13

Which type of communication minimizes miscommunication?

Answer 13

Assertive communication

Question 14

What is a major characteristic of assertive communication?

Answer 14

Using “I” statements
“I” statements encourage discussion

Question 15

Communication is what?

Answer 15

A dynamic process that is used to gather assessment data