Communication and Professionalism Flashcards

1
Q

What is communication?

A

the exchange of information accomplished by sending and receiving messages

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2
Q

What is effective communication accomplished by?

A

-proper interpretation of the message
-appropriate and clear response to the message

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3
Q

What is listening?

A

focusing on what someone is saying and trying to understand it

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4
Q

What is active listening?

A

-paying attention
-look at person
-acknowledge what is said through facial expressions and body language
-respect, do not interrupt

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5
Q

What are the types of non-verbal communication?

A

-eye contact
-facial expressions
-body language
-gestures
-posture
-tone of voice
-touch

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6
Q

What are the 2 types of conversations?

A

social and supportive

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7
Q

What do supportive conversations consist of?

A

PT info/Hx
Signs and symptoms

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8
Q

What are common hurdles in healthcare?

A

Pt visits / exam times becoming shorter
Pt has medical ‘advice’ from internet or misconceptions
Healthcare workers have to communicate while typing, less eye contact

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9
Q

What are some tips for improving communication with the patient?

A
  • take breaks from typing and look toward patient
  • nod head in response
  • repeat back info
  • summarize what Pt has told you to demonstrate understanding
  • ask questions
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10
Q

What should you do if Pt is speech impaired?

A

ask yes or no questions that can be answered with body language, provide pen/paper

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11
Q

What should you do if pt is visually impaired?

A

Use very descriptive communication and touch

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12
Q

What is a communication triad?

A

group of 3 people who work together, 3rd person could be family member or interpreter

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13
Q

When involving a 3rd party in patient care, what must you do?

A

attempt to get permission from the Pt

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14
Q

What must you do if performing an invasive ultrasound?

A

you must get consent from patient and patient must have clear understanding

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15
Q

What should you do if the pt is hearing impaired?

A

use sign language interpreter

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16
Q

What should you do if the pt is confused, disoriented, unconscious, sedated?

A

communicate with nurse or family member

17
Q

What should you do if there is a language barrier with pt?

A

use interpreter, call center, or digital interpreter

18
Q

When communicating with coworkers on the phone what do you have to do?

A

-Provide your name and department
-Ask person you are speaking to for first and last name
-Verify person has right to recieve medical info before giving out information

19
Q

What do you have to document after talking to coworker on phone?

A

-time of call
-name of person you spoke with
-information/results you provided

20
Q

What are you never allowed to share with the patient?

A

any diagnostic information about the exam

21
Q

What does critical thinking combine?

A

-cognitive ability
-affective traits
-sustained attention
-self assessment

22
Q

What is the discipline process in sonography?

A

-evaluating info
-skillfully conceptualizing (possible diagnosis)
-applying knowledge
-analyzing carefully
-synthesizing (pt hx and symptoms)
-reflecting
-reasoning
-communicating

23
Q

What are the elements of professionalism?

A

-be the best
-be dependable
-be a team player
-be respectful
-be positive
-be ethical

24
Q

What are some professional etiquette examples?

A

-refer to pt as Ms./Mr.
-do not be late
-maintain eye contact
-provide help
-hold open doors
-say please and thank you
-acknowledge people when they walk in room
-do not interrupt

25
Q

What are the stages of the grieving proccess?

A
  1. Denial and isolation
  2. Anger
  3. Bargaining
  4. Depression
  5. Acceptance
26
Q
A