Communication and Professionalism Flashcards
What is communication?
the exchange of information accomplished by sending and receiving messages
What is effective communication accomplished by?
-proper interpretation of the message
-appropriate and clear response to the message
What is listening?
focusing on what someone is saying and trying to understand it
What is active listening?
-paying attention
-look at person
-acknowledge what is said through facial expressions and body language
-respect, do not interrupt
What are the types of non-verbal communication?
-eye contact
-facial expressions
-body language
-gestures
-posture
-tone of voice
-touch
What are the 2 types of conversations?
social and supportive
What do supportive conversations consist of?
PT info/Hx
Signs and symptoms
What are common hurdles in healthcare?
Pt visits / exam times becoming shorter
Pt has medical ‘advice’ from internet or misconceptions
Healthcare workers have to communicate while typing, less eye contact
What are some tips for improving communication with the patient?
- take breaks from typing and look toward patient
- nod head in response
- repeat back info
- summarize what Pt has told you to demonstrate understanding
- ask questions
What should you do if Pt is speech impaired?
ask yes or no questions that can be answered with body language, provide pen/paper
What should you do if pt is visually impaired?
Use very descriptive communication and touch
What is a communication triad?
group of 3 people who work together, 3rd person could be family member or interpreter
When involving a 3rd party in patient care, what must you do?
attempt to get permission from the Pt
What must you do if performing an invasive ultrasound?
you must get consent from patient and patient must have clear understanding
What should you do if the pt is hearing impaired?
use sign language interpreter