Communication and Professionalism

Question 1

What is communication?

Answer 1

the exchange of information accomplished by sending and receiving messages

Question 2

What is effective communication accomplished by?

Answer 2

-proper interpretation of the message
-appropriate and clear response to the message

Question 3

What is listening?

Answer 3

focusing on what someone is saying and trying to understand it

Question 4

What is active listening?

Answer 4

-paying attention
-look at person
-acknowledge what is said through facial expressions and body language
-respect, do not interrupt

Question 5

What are the types of non-verbal communication?

Answer 5

-eye contact
-facial expressions
-body language
-gestures
-posture
-tone of voice
-touch

Question 6

What are the 2 types of conversations?

Answer 6

social and supportive

Question 7

What do supportive conversations consist of?

Answer 7

PT info/Hx
Signs and symptoms

Question 8

What are common hurdles in healthcare?

Answer 8

Pt visits / exam times becoming shorter
Pt has medical ‘advice’ from internet or misconceptions
Healthcare workers have to communicate while typing, less eye contact

Question 9

What are some tips for improving communication with the patient?

Answer 9

• take breaks from typing and look toward patient
• nod head in response
• repeat back info
• summarize what Pt has told you to demonstrate understanding
• ask questions

Question 10

What should you do if Pt is speech impaired?

Answer 10

ask yes or no questions that can be answered with body language, provide pen/paper

Question 11

What should you do if pt is visually impaired?

Answer 11

Use very descriptive communication and touch

Question 12

What is a communication triad?

Answer 12

group of 3 people who work together, 3rd person could be family member or interpreter

Question 13

When involving a 3rd party in patient care, what must you do?

Answer 13

attempt to get permission from the Pt

Question 14

What must you do if performing an invasive ultrasound?

Answer 14

you must get consent from patient and patient must have clear understanding

Question 15

What should you do if the pt is hearing impaired?

Answer 15

use sign language interpreter

Question 16

What should you do if the pt is confused, disoriented, unconscious, sedated?

Answer 16

communicate with nurse or family member

Question 17

What should you do if there is a language barrier with pt?

Answer 17

use interpreter, call center, or digital interpreter

Question 18

When communicating with coworkers on the phone what do you have to do?

Answer 18

-Provide your name and department
-Ask person you are speaking to for first and last name
-Verify person has right to recieve medical info before giving out information

Question 19

What do you have to document after talking to coworker on phone?

Answer 19

-time of call
-name of person you spoke with
-information/results you provided

Question 20

What are you never allowed to share with the patient?

Answer 20

any diagnostic information about the exam

Question 21

What does critical thinking combine?

Answer 21

-cognitive ability
-affective traits
-sustained attention
-self assessment

Question 22

What is the discipline process in sonography?

Answer 22

-evaluating info
-skillfully conceptualizing (possible diagnosis)
-applying knowledge
-analyzing carefully
-synthesizing (pt hx and symptoms)
-reflecting
-reasoning
-communicating

Question 23

What are the elements of professionalism?

Answer 23

-be the best
-be dependable
-be a team player
-be respectful
-be positive
-be ethical

Question 24

What are some professional etiquette examples?

Answer 24

-refer to pt as Ms./Mr.
-do not be late
-maintain eye contact
-provide help
-hold open doors
-say please and thank you
-acknowledge people when they walk in room
-do not interrupt

Question 25

What are the stages of the grieving proccess?

Answer 25

1. Denial and isolation 2. Anger 3. Bargaining 4. Depression 5. Acceptance