Communication and Negotiation - Level 2 Flashcards

1
Q

What makes a successful negotiation?

A
  1. preparation and collating supporting documents
  2. Each party gets chance to present their case
  3. Identify bargaining positions
  4. Agree and confirm decisions and action points for action party.
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2
Q

What do you think about email communication?

A

The email has the same legal value as a letter and agreements. We must be very careful to the content and forms of email communication.
Always check recipients!

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3
Q

Give an example of a difficult negotiation

A

Cambridge Gate budget setting - Reconfigure budget

  • Preparation
  • Supporting docs
  • Non-negotiables
  • Staying clams
  • Outcome
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4
Q

Give an example of oral communication skills

A
  1. New business pitch
  2. Chairing a client meeting
  3. Day to day phone calls
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5
Q

Give an example of how you have effectively communicated with a client?

A

CG budget

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6
Q

When would you informally communicate?

A

Never.

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7
Q

What is an LTA?

A

Licence To Alter - when a leaseholder wants to make changes in the flat and requires prior written consent from the landlord.

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8
Q

When is a LTA required?

A

When a LH wishes to alter their apartment - injure or cut the demise.

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9
Q

What do you mean by a share of freehold?

A

When leaseholders collectively owns the freehold, each LH has a share of the freehold.

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10
Q

What is an AGM notice?

A

Notifies stakeholders of a company’s AGM

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11
Q

What is included in an AGM Notice?

A
  1. Details; time date place
  2. Minutes of previous AGM
  3. Financial accounts
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12
Q

What is a quorum?

A

Minimum number of directors/members required to be present at a meeting for decisions to be made

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13
Q

What are Mems and Arts?

A
  1. Memorandum - numbers of members/shareholders & details

2. Articles - how the company is governed

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14
Q

What are the rules with zoom and AGMs?

A

Corporate Insolvency and Governance Act 2020 - states up to and including 30th September 2020, despite what it says in the Arts an AGM can be held over zoom.

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