Communication and Negotiation

Question 1

Define communication?

Answer 1

The imparting or exchanging of information by speaking, writing or using some other medium

Question 2

What are the different ways you can communicate?

Answer 2

Oral
- Phone calls
- Reporting at meetings
- Presentations

Written/Graphical
- Letters
- Emails
- Report writing

Question 3

Give some examples of written communication?

Answer 3

1. Good at conveying information
2. Record of communication
3. Good way to formalise agreements

Question 4

Give some disadvantages of written communication?

Answer 4

1. Can take longer than verbal communication
2. Do not know when the person read your message
3. Language may not be familiar to one of the parties

Question 5

If you chair a meeting, how do you make it effective?

Answer 5

1. Set an agenda
2. Prepare for it in advance
3. Be punctual
4. Take minutes
5. Give everyone a chance to speak
6. Understand body language

Question 6

What is the advantages of using graphs?

Answer 6

Helps to summarise data in large data in a simple, effective manor

Question 7

What is the disadvantages of using graphs?

Answer 7

Require additional written or verbal explanation

Question 8

What are the benefits of a face to face meeting?

Answer 8

1. More productive & less distractions
2. Improved communication + collaboration

Question 9

What are the benefits of MS Teams meetings?

Answer 9

1. Improved collaboration and communication
2. Can have meetings from anywhere in the world

Question 10

Name the types of body languages and briefly explain?

Answer 10

Passive - Defeated, over-apologetic, no eye-contact

Assertive - Relaxed, open and balanced, firm but friendly

Aggressive - Tense and loud

Question 11

What is negotiation?

Answer 11

Discussions to reach a compromise or agreement. Parties through an informal or facilitated negotiation process to agree to settle the dispute

Question 12

What are the different types of negotiation strategies?

Answer 12

1. Competitive (win/lose)
2. Collaborative (win/win)
3. Accommodating (lose to win)
4. Avoidance

Question 13

Give an example of when you successfully negotiated?

Answer 13

KN Final Account - I did this by assessing my position of the final account first with my comments on why we were different and then provided it to the contractor to review

Contacted the client and discussed where they would be agree the final account on the basis there were some variations which were a mixture of client change and contractor delay

Made an agreement with the Contractor following client conversation