Communication and Negotiation Flashcards
What methods of communication do you use?
Email, phone calls, in person meetings, occasionally letters
What are the different negotiation styles?
Competing – focused on self interest, not concerned about the other party
Collaborating – being cooperative to try to satisfy everyone
Compromising – splitting the difference, tries to take an intermediate position
Accommodating – seeks to preserve the relationship
Avoiding – avoids the issue, other parties and the negotiation
What are Key considerations:
Who is your target audience?
Are there any time limits or urgency required?
Do you need to record your communication in writing?
Is there a history of communication between the parties?
What is the most appropriate method of communicating?
What is your intended message?
What does RICS expect from you?
Understanding of the methods of communication
What type of communication to use in different circumstances
Communication skills
Oral/written/graphical communication
Examples of using negotiation skills
Describe what you learnt about professional telephone communication on your training?
I learnt to speak clearly, loudly and professionally when on the telephone. I should avoid using jargon as not everyone is familiar with rating terminology.
Which do you think is most effective for you?
I like to use emails when communicating with unrepresented ratepayers as they can refer back to emails, and get help with answering specific questions I may have. However, I like to call agents and colleagues as this is quicker and allows me to form meaningful relationships.
What methods of communication do you use?
I use both emails and phone calls in my day to day communication with both colleagues and clients
Tell me about the negotiation techniques you used in a specific IHT case?
When negotiating an inheritance tax case, a large detached house in Ealing, I regularly exchanged emails with the agent. I made sure to present my comparable evidence clearly. I have a collaborate and accommodating negotiating style, I want to be cooperative and also preserve relationships. I listened to the agent’s views and took into consideration his comparisons.
What were your learning outcomes for your presentation?
When presenting to fellow colleagues on effective communication and negotiation, the learning outcomes were features of successful communication, modes of communication, ineffective communication and the problems this causes, such as time delays, frustration, unforeseen costs and contractual issues.
