Business Planning

Question 1

What VOA spending review?

Answer 1

more money to increase spending on modernising IT systems to encourage efficiency. £31m to support revaluation 2023

Question 2

What are VOA Key Performance Indicators?

Answer 2

We expect to complete 18,500 challenges

31,300 business rates appeals

We aim to clear all challenge cases in 18 months unless an extension is agreed

Achieve valuation quality of at least reliable across all business areas

Question 3

What are the benefits of business planning?

Answer 3

Help focus on key priorities and strategic focus

Set priorities for organisation

Manage change efficiently and effectively

Question 3

What is included in a business plan?

Answer 3

Goals and objectives

Analysis of opportunities and risks – Strengths, Weaknesses, Opportunities, Threats (SWOT analysis)

Resources required to undertake work

Method statement

KPIs

Question 4

What are the VOA’s strategic objectives?

Answer 4

Produce reliable property valuations

Produce clear and consistent experience for our customers, clients, and stakeholders

Design and deliver a professional, efficient, and engaged organisation

Question 5

What is the purpose of KPIs?

Answer 5

KPIs are quantifiable measures of an organisation’s performance against a set of targets or objectives

Question 6

What are some VOA KPIs?

Answer 6

Volume of cases – cases completed

Timeliness targets – statutory and SLA

Utilisation rate of billable work in DVS

Quality Assurance (Valuation Integrity)