Communication and Negotiation Flashcards
Name some different communication methods.
verbal, non-verbal, written, graphic, listening, body language
Name some different barriers to communication
jargon, hiding behind emails, disinterest, cultural differences, social distancing
Can you give some different examples that can occur with barriers to communication
Hiding behind emails when urgent issue
Technical report client may not understand
Not listening may carry out a task incorrectly
Can you please confirm ways in which you have reduced barriers and improved communication
regular meetings, company structure awareness, project directory, not just emails
Define what a negotiation is?
Discussion aimed at reaching an agreement
What methods can be implemented to achieve the aims of a negotiation?
- Plan how to start the negotiation
- Be honest
- Know your aims and any limits
- Choose a time and location that suits both parties
- Allow for some compromise
- Take big incremental jumps when compromising then as you are nearing your target take smaller jumps.
How did you communicate effectively on your Styles House project?
- Regular meetings
- Spoke to client, contractor and TMO via phone and email
- Produced finishes schedules and schedule of works for review
Can you provide an example of when you have negotiated effectively in your work?
- Latchingdon negotiation
- Appliance bay floor refurbishment Tender
What should be included in the different levels of survey report?
Level 1 - condition survey
Level 2 - Homebuyer survey (w/ valuation)
Level 3 - Full building survey
How can communication be improved? Please give examples of how you have carried this out on projects?
- Increased diversity to ensure communication to all
- Ensure people are not hiding behind emails
- Being as clear as possible in reports and not using excessive jargon
- Being as engaging as possible to ensure people are listening
Give examples of times when you have used good communication.
- Deaf Centre
- Case study
- Appleford Court
What is a TMO? What is their role?
Tenant Management Organisation.
It involves tenants taking responsibility for day-to-day management and repairs. They represent the views of the tenants.
How did you communicate with the TMO for Kelsey Street?
Produced a SoW and finishes schedule to highlight appearance of TMO items.
How do you contact the AO on party wall projects? Do you need permission?
As Agreed surveyor I contact the AO by phone with their permission to explain the process
As Building Owners surveyor I would contact through the Adjoining Owners surveyor
What communication methods did you use for St Marks deaf centre?
communication through hand actions, mouthing words and writing down information
Did you illustrate required works and requested items to the TMO and client?
- SoW highlighted which were requested, optional and TMO items
- Drawings to show locations of items, such as DSSO installation
- Sketches such as handrail heights
Provide examples of some questions you are asked during conventions?
- Day to day role
- Apprenticeship
- Construction industry roles
- Salary
- Enjoyment
- RICS
What sections should be included in a technical building survey report?
Executive summary, introduction, description, the issues, inspections, discussion, summary, appendix
How did you communicate which works were necessary for the Styles House project?
Included sections for required (DSSO installation, fire stopping, kitchen fit out, handrails), desirable (external decs, retiling, threshold strip fitting) and TMO items (kitchen island counter, book shelving, shower curtain) within the SoW.
Can you give me an example of where you have used your experience to determine the most appropriate form of communication
St Marks Deaf Centre.
Styles schedule of finishes.
By what methods do you communicate a payment notice?
Written via email.
What stages should you follow before undertaking a negotiation?
- Claim received
- Initial response and planning
- Preparation to meet
- Negotiation meeting
What do you think about email communication?
- They have the same legal value than a letter and contracts can be inadvertly created by e-mail.
- We must therefore be very careful to the content and form of e-mail communication.
- There tends to be lax as they are perceived as informal.
- Always communicate in a professional manner even if other parties don’t.
- Make sure that you select the correct recipient and do not show others’ e-mail addresses without their consent.
