Communication and Negotiation

Question 1

What are some examples of effective communication skills?

Answer 1

• Active listening
• Body language
• Clear communication / clarity (jargon free)
• Tailor your message and delivery to your audience
• Use a variety of methods (phone, email, etc)

Question 2

Why is important to maintain good communication with clients?

Answer 2

• Builds rapport
• Create trust and transparency
• Creates loyalty and generates repeat business
• Helps you to understand client objectives and gain more work

Question 3

What are good negotiation skills?

Answer 3

• Detailed research and preparation
• Preparing a ‘win win’ solution and fallback position
• Clarity on what points are non-negotiable and what points you can give in on
• Having a collaborative approach
• Maintaining good communication

Question 4

When negotiating on the letting in your case study, what compromise did you give?