Case study Flashcards
Can you describe the building please?
Audrey House is the most prominent building on Ely Place, situated adjacent to the historic St. Etheldreda’s Church. The building has an ornate period façade and has been extensively redeveloped behind to provide a large, modern, office building.
How did you facilitate the conflict check?
Salesforce - looked for the client and any previous involvements
No conflicts of interest
How would you do a money laundering check?
Copies of IDs and Proof of Address
What were in your Terms of Engagement?
- Client’s requirements
- Scope of work
- Fees
- CHP
- ML Regulations
- Abortive fee
What is your firm’s complaints handling procedure?
- STAGE ONE = Internal
o When complaint received issue CHP
o Complaint must be made in writing
o Complaint must be acknowledged within 7 days, investigated within 28 days - STAGE TWO = ADR
o If client is not happy with review, refer to independent redress scheme
What RICS guidance did you refer to in your acquisition?
RICS Professional Standard: Code of Leasing Business Premises 2020
RICS Rules of Conduct
What was the City market like during when your case study was conducted?
Grade A rents for filly fitted space: £79.50 psf.
Tenant space: £55 psf
CAT A space: £70 psf
Rent was low due to location and condition of the space - Landlord didn’t want to refurnish at Cat A, of which the Cat A floor was £45 psf
What are the different types of air con?
What was in your Heads of Terms?
When conducting the inspection, what did you do before hand?
What RICS guidance did you comply with when measuring the premises?
RICS Code of Measuring Practice, 2018
Why did you only measure on an NIA basis?
What did you include / exclude from your NIA measurement of the accommodation?
What Rules of Conduct did you demonstrate in this case study
Rule 1 - Honest and acted with integrity - transparent about timings
Rule 2 - Acted within my professional remit of competence
Rule 3 - High Level of Service
Rule 4 - Treated my clients with respect
When negotiating the HoTs, what did you ensure?
What is a Request for Proposal?
What was your inspection date?
26th October 2022
What were you looking for when inspecting the premises?
Anything that affected lettability, condition (so this could be negotiated), looking at the facilities the office had to offer.
How did you ensure you effectively communicated with your Client?
Regular client calls
Emails following calls and viewing tours
