Communication And Negotiation Flashcards

1
Q

What are the two types of negotiation?

A

Distributive - hard bargaining
Integrative - trade offs

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2
Q

What are the 5 stages of negotiation?

A

Prepare
Exchange information
Clarify
Bargain
Conclude and implement

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3
Q

Types of reports

A

Formal or informal
Short or long
Informational or analytical
Proposal
Vertical or lateral
Internal or external
Periodic
Functional

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4
Q

How do you deliver a report

A

Determine a meeting schedule
Decide a method of communication
Prepare an agenda
Send the report ahead of time
Invite necessary people
Hit highlights
Send a meeting recap

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