Communication and Negotiation

Question 1

In what ways do you adjust your communication techniques when dealing with fellow professionals compared with dealing with less well-informed private individuals?

Answer 1

Less professional Jargon- inclusive.

Question 2

When would you choose to use written communication over verbal communication or a face to face meeting?

Answer 2

Written is more formal things such as TOE/ more regulatory information

face to face/phone is best for building personable connections and giving in depth updates.

Question 3

What is ADR?

Answer 3

Alternate dispute resolution

Mediation, Negotiation and arbitration.

Question 4

What is the difference between an arbitrator and an independent expert?

Answer 4

Arbitrator= someone who is appointed in ADR and bound by contract. Assesses evidence provided.

Independent Expert= independent expert who makes their own inquiries.

Question 5

What is PACT

Answer 5

Professional Arbitration on Court Terms

RICS scheme where arbitrator is appointed to come to a solution using court terms