Communication And Interpersonal Reslationship Flashcards
Communication
The process of exchanging information that is the process of generating and transmitting meaning between 2 or more individuals
Process of communicating
Stimulus Sender Message Reciever Feedback
Noise
Can disrupt at any stage
Can be auditory
Pain
Interpersonal communication
Self talk
The communication that happens within the individual
Interpersonal
Occurs between 2 or more people with the goal to exchange message
To communicate effectively at this level of effectiveness is critical without blocks or distortions
Group communication
Includes small group communication and organizational
Communication
Effective group will move to stages
Storming, forming, norming and performing
Forms of communication verbal
Verbal communication is the exchange of words
Depends on language. Interpreters may be needed for Cald patients
Nurses use verbal communication extensively
Discussion with patients, family, friends, colleagues and multidisciplinary team
Non verbal communication
Non verbal communication is often termed as body language
However this does not include what we wear and environmental factors
Look for none verbal cues
Look at what is being said
Beware the stoic person who may tell they dont have pain byt they do
Be aware of cultural displays, or lack there of, of pain
Touch
Is the most powerful means of communication
Can give comfort, provide affirmation, give reassurance and emotional support
Be cautious of touching the aggressive person as it may escalate aggression
Physical factors effecting communication
Facial expression Posture Gait Gesture General physical appearance Mode of dress and grooming Sounds Silences
Factors influencing communication
Developmental level Gender Sociocultural differences Eye contact Roles in life Space Physical, mental and emotional state Privacy
Nurse patient relationships (nurse)
Nurse Values Cultures Past experience expectations Preconceived ideas
Patient
Values culture Beliefs Past experience Expectations
Therapeutic relationships and communication
A person centred approach
See feedback from the person
Include the person and family in all aspects of the process
Encourage the person to be part of the decision making process
Patient centred relationships
Specific purpose with a specific person
Unequal sharing of information
Person shares their health problems and the nurse responds professionally
Relationship is based on the patient’s needs
Social relationships
Relationship is based on mutual benefit
Information sharing is similar in quantity and type
Introductory phase
Tone of the relationship is established Introductions and acknowledge names Explain roles Data gathering Agreement of way forward and responsibilities Trust is developed and there is openness
Working phase
Longest phase
Work together to meet physical and psychological needs
Interaction is the essence of the working stage
Termination phase
Conclusion of the initial agreement is acknowledged
Might happen at change of shift or discharge
If goals have not been met then progress is acknowledged
Occasionally termination can lead to negative emotional response
Blocks communication
Talking at cross purposes
Failure to perceive
Failure to listen
Inappropriate questions and comments
Communicating with people with special needs
Visually impaired Hearing impaired Cognitive impaired Unconscious Physical barrier Nesb
