Communication and Group Dynamics

Question 1

Which standard establishes communication and consultation as major components of the risk management process and defines requirements or communication with external and internal stakeholders?

Answer 1

ISO 31000

Question 2

ISO 31000

Answer 2

Establishes communication and consultation as major components of the risk management process and defines requirements or communication with external and internal stakeholders.

Question 3

Define Safety Culture

Answer 3

Values, beliefs, rituals, missions, and goals in an organization.

Question 4

The collection of the beliefs, perceptions and values that employees share in relation to risks within an organization that are based on the values, beliefs, rituals, missions and goals that are embedded in the organization.

Answer 4

Safety Culture

Question 5

International Organization for Standardization (ISO) standard for risk management.

Answer 5

ISO 31000

Question 6

An individual that is courageous in their leadership, and who establishes business partnerships, and demonstrates value to the organization, oftentimes in the face of adversity.

Answer 6

Change Agent

Question 7

Change Agent

Answer 7

An individual that is courageous in their leadership, and who establishes business partnerships, and demonstrates value to the organization, oftentimes in the face of adversity.

Question 8

Which type of communication occurs when information, ideas, feelings, and meanings are exchanged between two or more people?

Answer 8

Interpersonal

Question 9

Traditionally, safety professionals focus primarily on their technical skills although the need for strong _______________ is just as important.

Answer 9

Interpersonal Skills

Question 10

Which is a key interpersonal skill required to be an effective safety professional?

Answer 10

Have a positive attitude.

Question 11

What generation prefers personal touch and face-to-face interactions when they communicate?

Answer 11

Baby Boomers

Question 12

Which generation prefers short and to the point communication and tend to use technology and social media to communicate?

Answer 12

Generation Z

Question 13

Persons born between 1977 and 1994. They are prone to use email, voicemail and multimedia to communicate, and their communication is based on mutual respect. They like messages to be tied to goals and gravitate toward teamwork rather than individual work.

Answer 13

Millennials

Question 14

A technique that is used in counseling, training, and solving disputes or conflicts. It requires that the listener fully concentrate, understand, respond and then remember what is being said.

Answer 14

Active Listening

Question 15

Generation X

Answer 15

Persons born between 1965 and 1980. They tend to be informal, direct and straightforward, and like to use email and tie their messages to results.

Question 16

A combination of people skills, social skills, communication skills, character or personality traits, attitudes, and social/emotional intelligence quotients, that enable people to navigate their environment, work well with others, perform well, and achieve their goals.

Answer 16

Soft Skills

Question 17

Persons born between 1900 and 1945, prefer discrete, formal communication. They tend to focus on a person’s words rather than body language and let history and tradition guide their communications with others.

Answer 17

Traditionalists

Question 18

A way for two or more parties to find a peaceful solution to a disagreement among them.

Answer 18

Conflict Resolution

Question 19

Persons born between 1946 and 1964. They tend toward using the personal touch and face-to-face interactions in communication efforts and tend to be diplomatic, like to establish friendly rapport, and focus on nuances of body language.

Answer 19

Baby Boomers

Question 20

Persons born between 1965 and 1980. They tend to be informal, direct and straightforward, and like to use email and tie their messages to results.

Answer 20

Generation X

Question 21

Facilitation is?

Answer 21

The process of enabling groups to work cooperatively and effectively.

Question 22

The process of making something possible or easier, such as the process of enabling groups to work cooperatively and effectively.

Answer 22

Faciliation

Question 23

Empower

Answer 23

The act of making someone (or a team) more confident.

Question 24

The act of making someone (or a team) more confident.

Answer 24

Empower

Question 25

The combined action of a group of people, especially when effective and efficient.

Answer 25

Teamwork

Question 26

A group of workers who are members of different disciplines or in different roles, each providing specific competencies to the team purpose.

Answer 26

Multidisciplinary Team

Question 27

An act or practice of withdrawing from something or effort not to participate.

Answer 27

Avoidance

Question 28

An act or practice of withdrawing from something or effort not to participate.

Answer 28

Compromise

Question 29

The action of working with someone to produce or create something.

Answer 29

Collaboration

Question 30

A practical skill encompassing the ability of an individual or organization to “lead” or guide other individuals, teams, or entire organizations.

Answer 30

Leadership

Question 31

A convenient arrangement, settlement or compromise.

Answer 31

Accommodation