Communication and Group Dynamics Flashcards
Which standard establishes communication and consultation as major components of the risk management process and defines requirements or communication with external and internal stakeholders?
ISO 31000
ISO 31000
Establishes communication and consultation as major components of the risk management process and defines requirements or communication with external and internal stakeholders.
Define Safety Culture
Values, beliefs, rituals, missions, and goals in an organization.
The collection of the beliefs, perceptions and values that employees share in relation to risks within an organization that are based on the values, beliefs, rituals, missions and goals that are embedded in the organization.
Safety Culture
International Organization for Standardization (ISO) standard for risk management.
ISO 31000
An individual that is courageous in their leadership, and who establishes business partnerships, and demonstrates value to the organization, oftentimes in the face of adversity.
Change Agent
Change Agent
An individual that is courageous in their leadership, and who establishes business partnerships, and demonstrates value to the organization, oftentimes in the face of adversity.
Which type of communication occurs when information, ideas, feelings, and meanings are exchanged between two or more people?
Interpersonal
Traditionally, safety professionals focus primarily on their technical skills although the need for strong _______________ is just as important.
Interpersonal Skills
Which is a key interpersonal skill required to be an effective safety professional?
Have a positive attitude.
What generation prefers personal touch and face-to-face interactions when they communicate?
Baby Boomers
Which generation prefers short and to the point communication and tend to use technology and social media to communicate?
Generation Z
Persons born between 1977 and 1994. They are prone to use email, voicemail and multimedia to communicate, and their communication is based on mutual respect. They like messages to be tied to goals and gravitate toward teamwork rather than individual work.
Millennials
A technique that is used in counseling, training, and solving disputes or conflicts. It requires that the listener fully concentrate, understand, respond and then remember what is being said.
Active Listening
Generation X
Persons born between 1965 and 1980. They tend to be informal, direct and straightforward, and like to use email and tie their messages to results.
A combination of people skills, social skills, communication skills, character or personality traits, attitudes, and social/emotional intelligence quotients, that enable people to navigate their environment, work well with others, perform well, and achieve their goals.
Soft Skills
Persons born between 1900 and 1945, prefer discrete, formal communication. They tend to focus on a person’s words rather than body language and let history and tradition guide their communications with others.
Traditionalists
A way for two or more parties to find a peaceful solution to a disagreement among them.
Conflict Resolution
Persons born between 1946 and 1964. They tend toward using the personal touch and face-to-face interactions in communication efforts and tend to be diplomatic, like to establish friendly rapport, and focus on nuances of body language.
Baby Boomers
Persons born between 1965 and 1980. They tend to be informal, direct and straightforward, and like to use email and tie their messages to results.
Generation X
Facilitation is?
The process of enabling groups to work cooperatively and effectively.
The process of making something possible or easier, such as the process of enabling groups to work cooperatively and effectively.
Faciliation
Empower
The act of making someone (or a team) more confident.
The act of making someone (or a team) more confident.
Empower
The combined action of a group of people, especially when effective and efficient.
Teamwork
A group of workers who are members of different disciplines or in different roles, each providing specific competencies to the team purpose.
Multidisciplinary Team
An act or practice of withdrawing from something or effort not to participate.
Avoidance
An act or practice of withdrawing from something or effort not to participate.
Compromise
The action of working with someone to produce or create something.
Collaboration
A practical skill encompassing the ability of an individual or organization to “lead” or guide other individuals, teams, or entire organizations.
Leadership
A convenient arrangement, settlement or compromise.
Accommodation
