Communication and Customer Service Flashcards
In which of the following locations should the inside address appear in a business letter?
Between the date line an salutation.
A properly formatted business letter is organized with the inside address falling between the dateline and the salutation.
Which of the following demonstrates the appropriate technique for outgoing calls?
Allow the patient to be the one to end a call.
A medical assistant is providing discharge information to a patient who is visually impaired. Which of the following actions should the MA take?
Notify the patient when entering the room.
To be a successful member of a team, which of the following actions should an MA take?
Demonstrate willingness to perform extra duties.
An MA is creating a business correspondence. Which of the the following is a characteristic of the modified block letter style?
The complimentary closing is centered on the page. In a modified block letter style, the complimentary closing, date line, and signature are centered on the page.
