Communication Flashcards
Communicating with parents
What are the key points when having a conversation?
- encourage them to talk
- direct the focus –> open-ended questions
- listening
- using silence
- empathy –> understand
- sympathy –> relate
- anticipatory guidance –> teaching expected practices/developments
Communicating with parents
What to avoid
information overload
Communicating with children
How to talk with infants?
What does coo and cry mean?
How to quiet them
- nonverbal communication
- coo = content
- cry = distress
gentle physical contact
-cuddling, rocking
How to talk with early childhood?
<5 are egocentric
- they see thing in relation to themselves only
- focus on THEM
- involve them in hands on teaching
direct and concrete
How to talk with early childhood?
What to avoid
Using analogies
*they interpret words litrally
How to talk with school-age years?
- more explanations and reasons for everything
- interest in functional aspects
How to talk with school-age years?
What are they sensitive too?
How to overcome it
heightened body integrity concern
= threatened by possible injury
tell them to voice their concerns –> to give reassurance
How to talk with adolescence?
- anticipate shifts between child and adult mindset
- during tension -> may resort to child (comfortable)
- privacy and confidentiality = important
How to resolve parent-adolescent: different viewpoints
provide both parties with an oppurtuniy to discuss issues unbiasely.
Adolescent nursing care
How to build a foundation?
- spend time together 1-1
- encourage expressing feelings
- respect views and privacy
Adolescent nursing care
How to communicate effectively?
- undivided attention
- listen, listen, listen
- be courteous
- avoid judgment and over questioning
*make expectations clear
Child Nursing care
How to communicate effectively?
- give them time to feel comfortable
- avoid rapid interview
- shy child = talk to parent
- talk eye level
- quiet, calm voice
- offer choice
- Be honest
- include PLAY whenever possible
