Communication Flashcards
Verbal communication
The act of sharing information between individuals by use of speech.
Non-verbal communication
Communication without the use of spoken language, eg gestures and facial expressions.
Communication media
Refers to how the message is imparted by the receiver or receivers.
Formal communications
Within an organisation are those that take place using agreed rules or procedures. Eg a board meeting.
Informal communications
Are those that are not based upon any set measures. Eg a conversation in a staff room.
Barriers to effective communication by Shannon and Weaver
1) Technical
The ability of the receiver to receive the information being communicated.
2) Semantic
This relates to the receiver’s ability to understand what is being sent.
3) Effectiveness
Whether the information being communicated has been acted upon in an effective manner.
Jargon
Expressions used by a group/profession that are difficult to understand.
MEDIA
The way the communication is transmitted, eg texts.
METHODS
Formal and informal.
Verbal and Non-verbal.
Group norms
Rules or guidelines that reflect expectations of how group members should interact and act.
Implicit norms
Whether a group is new or not, its norms aren’t always discussed. People may accept norms by “unspoken consent”.
Eg facing forward in a crowded elevator of strangers.
Explicit norms
If norms are stated outright, either orally or in writing, then they’re explicit norms. Eg work uniform.
Individual objectives
Are set for a single employee. Eg a slow based programmer may be set a time based target.
