Communication Flashcards
What are the 5 MODES of communication
•Verbal messages
•Non verbal messages
•Facial expressions
•Posture
• Gesture
Communication through words or language
Verbal messages
Communication through body language
Non verbal messages
Ultimate conveyor of non-verbal messages
Facial expression
Give clues that betray feelings and reactions not expressed in words
Facial expression
It support contradict or disguise the verbal messages
Facial expression
“Muscle of the face are connected directly to the skin allowing for fine motor control of _________ ________ to communicate the subtlest of messages”
Facial expressions
Radiates warmth and friendliness
Smile
Sadness, disapproval
Frown
Fear, impending tears
Quiver
Anger
Snarl/Pout
Demonstrate interest, concern, sadness, dishonesty or sincerity
Eyes
Windows of emotion such as anger, happiness, sadness, and fear
EYES
May indicate anxiety, relaxation, and positive or negative self-image
Posture
Standing straight and tall usually indicates confidence
Posture
Often indicates depressed tired or bored individuals
Slumping
Leaning forward indicates what?
INTEREST
Leaning backward my paint to?
Aversion, rejection or a lack management
__________ such as shrugging the shoulder, waving the hand, tapping the feet, shaking the head all add to verbal communication
Gesture
Might indicate to the client that the nurse does not accept or has no interest in what the client has to say
Crossed arm
Looking repeatedly at a watch or a clock tells the client the nurse does not have time to spend
Gesture
Is powerful vehicle for communication and is arguably under utilized in today’s modern medical world where machines and medication are the order of the day
Touch
Can be used to soot and comfort
Touch
Can establish rapport and therapeutic bond between nurse and client
Touch
Touching someone is an old age demonstration of?
CARING
Despite the best intention _______ can be also perceived as intrusive or hostile
TOUCH
Uniforms can demonstrate professionalism and inspire confidence but at the same time they may be perceived as symbol of superiority hindering interpersonal connection
Physical appearance
Using communication for the purpose of creating a beneficial outcome for the client
Therapeutic communication
Hallmark of nurse
Client relationship
Is non-judgemental and client centered
Therapeutic communication
