3rd Lesson Flashcards
Having established an appropriate time and place the nurse should introduce herself and clarify the purpose of the interaction and expected duration
Setting the stage
Allows the client to begin the interaction on a more equal footing with a nurse each nose who other is, as well as why and how long they will be there
Setting the stage
“a judgemental approach to any interaction will limit the ability for mutual understanding”
ACCEPTING THE CLIENT
It is essential for every nurse to remain aware of his own biases and to approach each client from a perspective of acceptance
ACCEPTING THE CLIENT
The nurse serves the client best by reserving judgemental and trying to accept and understand the client as she is regardless of behavior
ACCEPTING THE CLIENT
Defines active listening as a method of listening where you reflect back your understanding of what a person says to you
THOMAS GORDON
A method of listening where you reflect back your understanding of what a person says to you
ACTIVE LISTENING
ELEMENTS OF ACTIVE LISTENING
•Let the client take the lead
•Seek clarification
•When in doubt listen
4 PRINCIPLES OF THERAPEUTIC COMMUNICATION
•Time and place
•Setting the stage
•Accepting the client
•Active listening
Client should not be pre-occupied and distracted
Time and place
Is not fatigued from a completed procedure
Time and place
Physical environment should be comfortable and private as possible
Time and place
Temperature, ventilation and position of the patient is within patients tolerance
Time and place
The patient must be assured of confidentiality by securing a private location and reiterate the information will be should only to those directly involved in the care
Time and place
