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GCSE Business Studies > Communication > Flashcards

Communication Flashcards

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0
Q

Give five advantages of specialisation.

A
  • Workers are more efficient.
  • Production will be increased.
  • Costs fall as a result of efficiency.
  • Fewer tools are required.
  • It is easier to automate the process.
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1
Q

What is multi-skilling?

A

Training employees to perform more the one type of task.

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2
Q

Give three disadvantages of specialisation.

A
  • The work could become boring for the workers.
  • Workers may not be trained to switch to another task if necessary.
  • Workers have more power to disrupt production.
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3
Q

Give three advantages of multi-skilling.

A
  • Time would be saved.
  • Less employees would be needed.
  • The employee has variety.
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4
Q

What are staff departments?

A

Parts of the business with specific responsibilities.

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5
Q

What is authority?

A

The power to make decisions and tell other employees what they have to do.

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6
Q

What is accountability?

A

The person at fault if there is an issue.

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7
Q

What is the chain of command?

A

The position of power with the highest at the top and lowest at the bottom. ie. in layers.

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8
Q

What is the line of communication?

A

The passage through which an order is made at the top of the hierarchy and ends up at the bottom.

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9
Q

What is a line manager?

A

The person that a worker is responsible to.

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10
Q

What is a subordinate?

A

A worker that a person is responsible for.

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11
Q

What is the span of control?

A

The number of subordinates that a manger is responsible for.

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12
Q

What is delegation?

A

The passing of authority down the chain of command.

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13
Q

What is a staff manager?

A

An employee that supports departments across the hierarchy.

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14
Q

Give four advantages of an organisation chart.

A
  • They clearly show who is responsible for particular tasks.
  • They show who a worker is responsible to.
  • They help communication.
  • It shows how different departments are linked.
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15
Q

What is an informal group in an organisation?

A

Workers who socialise outside of their specific job.

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16
Q

Give an advantage of informal groups.

A

Workers may share ideas leading to improved productivity.

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17
Q

Give a disadvantage of informal groups.

A

Some people may pass on a negative attitude reducing production.

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18
Q

Give three advantages of tall organisational structures.

A
  • The lines of communication and responsibility are clear.
  • The span of control is narrower.
  • There are opportunities for employees to gain promotion.
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19
Q

Give four advantages of a flat organisational structure.

A
  • Communication is quicker from top to bottom.
  • There would be fewer mistakes in communication.
  • Employees may be encouraged to share ideas with people at the top.
  • The wider span of control means workers get more responsibility.
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20
Q

What is de-layering?

A

Removing one or more layers of management.

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21
Q

Give two advantages of de-layering.

A
  • It saves money since there are fewer people to pay.

- The responsibilities are delegated making the employees feel empowered.

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22
Q

What is communication?

A

The transmission of a message from a sender to a receiver.

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23
Q

What is two way communication?

A

The exchange of messages between sender and receiver.

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24
Q

Give two reasons why two-way communication is important.

A
  • Feedback from the receiver makes it clear that the message has been understood.
  • It is good for generating ideas and solving problems.
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25
Q

What is one-way communication?

A

Giving the receiver information without expecting feedback.

26
Q

What is internal communication?

A

Communication that takes place between people in the same organisation.

27
Q

What is downward vertical communication?

A

Communication between a manager and subordinate.

28
Q

What is upward vertical communication?

A

Communication between a worker and their line manager.

29
Q

What is horizontal communication?

A

Communication between two people at the same level.

30
Q

What is external communication?

A

Communication between one person inside and one person outside an organisation.

31
Q

Give four receivers of external communication.

A
  • Customers
  • Government
  • Suppliers
  • Local community
32
Q

What is formal communication?

A

The use of the official means of communication.

33
Q

Give five examples of formal communication.

A
  • Letters
  • Memos
  • Faxes
  • Official meetings
  • Reports
34
Q

Give an example of informal communication.

A

-Conversation at a social gathering or break.

35
Q

Give five examples of verbal communication.

A
  • Face-to-face meetings
  • Tannoy announcements
  • Telephone
  • Presentations
  • Video-call
36
Q

Give two advantages of verbal communication.

A
  • The sender can check the info. has been understood by asking for feedback.
  • The sender can emphasise points by their tone or body language.
37
Q

Give three disadvantages of verbal communication.

A
  • If there are lots of people, it may not be clear that all have understood.
  • If the receiver doesn’t like the message they may answer back.
  • There is no permanent record.
38
Q

Give four advantages of written communication.

A
  • There is a record of the message.
  • The receiver can read and re-read the message.
  • The message can be sent to more than one person at a time.
  • Confrontation can be avoided.
39
Q

Give two disadvantages of written communication.

A
  • It is not possible to check immediately that the message has been understood.
  • The success of the message depends on how clearly it has been written.
40
Q

Give two advantages of using images in communication.

A
  • People like to look at images.

- Images can have more impact.

41
Q

Give a disadvantage of using images in communication.

A

It may not be possible to check that the receiver has understood.

42
Q

What are six possible barriers to communication?

A
  • Timing
  • Clarity
  • Attitudes of the sender or receiver
  • Method of communication
  • Feedback
  • Problem with the means of communication.
43
Q

How can timing be a barrier of communication?

A

The message may be given at the wrong time meaning the message isn’t understood or received.

44
Q

How is clarity a barrier to communication?

A

The sender may not make the message clear by using specific language that the receiver doesn’t understand.

45
Q

How can the attitudes of the sender or receiver be a barrier to communication?

A

The receiver may not trust the sender so doesn’t listen or the sender may ‘talk down’ to the receiver.

46
Q

How can the method be a barrier to communication?

A

An urgent message may not be received in time because the receiver doesn’t check their incoming messages often enough.

47
Q

How can feedback be a barrier to communication?

A

The sender may not check the receiver has understood.

48
Q

How can a problem with the method be a barrier to communication?

A

If the receiver’s computer is broken, they won’t receive any emails.

49
Q

Give four advantages of using word processing in communication.

A
  • Work is done more quickly
  • Quality of the product is higher
  • A record can be kept
  • The process of sending emails is more time efficient
50
Q

Give two advantages of using graphics packages in communication.

A
  • The materials look visually attractive.

- The material still has good content.

51
Q

Give two advantages of using spreadsheets in communication.

A
  • Graphs can easily be made

- Data can be easily analysed.

52
Q

Give two advantages of using databases in communication.

A
  • Information can easily be sent

- Suitable variables can applied to find an appropriate individual.

53
Q

Give two advantages of using presentation software in communication.

A
  • Quality and impact of communication is improved.

- Graphics, animations, etc. can be used to add impact.

54
Q

Give two advantages off using an Intranet system in communication.

A
  • Files can be saved for others to access.

- Ideas can be shared easily between workers.

55
Q

Give three advantages of using ICT in communication.

A
  • Large amounts of information can be processed quickly.
  • Information can be shared more easily.
  • Mail-shots can be used at a reasonable cost.
56
Q

Give four disadvantages of using ICT in communication.

A
  • Workers have to be trained
  • The equipment is expensive to buy and maintain.
  • Technical problems can occur.
  • There are safety issues that workers have to be aware of.
57
Q

Give four advantages of working from home.

A
  • There is no need to travel, saving time.
  • Not travelling saves the worker money.
  • The worker has more freedom over their routine.
  • There may be fewer distractions.
58
Q

Give five disadvantages of working from home.

A
  • Ideas can’t be exchanged easily
  • Some workers require the discipline.
  • There may be less space at home.
  • There may be distractions at home.
  • The worker may miss the social side of work.
59
Q

Give two advantages of teleworking.

A
  • The company does not need to buy company cars.

- There is no need for an expensive sales office.

60
Q

Give three advantages of Electronic Data Interchange.

A
  • Invoices and order forms aren’t needed.
  • Less employees are needed because there is less paperwork.
  • The network makes ordering more efficient.
62
Q

Give a disadvantage of Electronic Data Interchange.

A

The system is expensive to set up.

63
Q

Since you’ve been using these flashcards for free, please consider making a small donation for the hundreds of hours it took to make them.

A

http://bit.ly/21T6H3W

Thank you and good luck!

GCSE Business Studies (14 decks)

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