Communication Flashcards
Communication Purposes
Persuasion, Evaluation
Information
Motivation
Problem Solving
Interpersonal Communication
Involves at least two people in a meaning exchange
Intrapersonal Communication
The communication we have with ourselves
Whats an important part of interpersonal communication?
Involves the use of nonverbal cues
Physical Appearance
Our first impression of a person often comes from physical appearance
Posture
How we carry ourselves sends a message to others
Gestures
Often convey messages - whether or not we want them to
(Be mindful of cultural differences) may have a different meaning in other places in the world.
Body Position
The personal space between you and others and the position of your body with respect to others.
Touching
Can be used to calm someone, express affection, or demonstration other feelings. MUST BE APPROPRIATE, to avoid misinterpretation
Facial Expression
Your face is the most expressive part of your body - can be hard to control facial expressions at time.
EYE CONTACT is especially important in communication
Voice Characteristics
“its not what you say, but how you say it”
What are some guidelines for sending messages?
Be direct
Own your message
Be complete and specific
Be clear and concise
What are the 6 C’s of communication
Clear
Concise
Courteous
Correct
Complete
Constructive
How do you receive messages effectively?
Actively Listening
Supportive Listening
Aware Listening
Empathy and caring
Active Listening
Ask questions, paraphrase, attend to main and supporting ideas, acknowledge and respond, give appropriate feedback, and pay attention to the speakers total communication
Supportive Listening
Communicate that you are WITH the speaker and value their messages
Aware Listening
Realize that people react individually or differently to the way you communicate
What are some the 2 breakdowns in communication?
Sender Failures
Receiver Failures
Sender Failures
When the sender transmits a message poorly
Receiver Failures
When the receiver fails to listen/misinterprets the message
What are some tips on how coaches can communicate plans to athletes?
Use multiples sensory nodes
Use redundancy
Use an enduring representation
Explain why
What are some tips for coaches to increase teams listening skills?
Enhance team members listening skills
- Encourage Question
- Check that plans are received
What is the HEAR principal?
H : Head up
E : Eyes front
A : Attend fully
D: Remain silent
What is the sandwich approach for constructive criticism?
- A positive statement
- A future-oriented instruction (THE KEY ASPECT OF THE SANDWICH)
- A compliment
What is the main purpose of the sandwich approach?
A positive statement gets the person to pay attention. The you give them the instructional feedback they can work on the next time.
Finally finishing off with a compliment to end on a positive note, to build trust and they are most likely to remember the instruction.
