Communication

Question 1

“the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc. to someone else.”

Answer 1

Communication

Question 2

Types of Communication

Answer 2

Verbal and Nonverbal
* Reading
* Writing
* Listening
* Electronic

Question 3

• Occur SIMULTANEOUSLY
• Internal Dialogue
  § Only heard by the individual
  § While in a group or alone
  § May occur one on one or in a group

Answer 3

VERBAL & NONVERBAL

Question 4

“enables you to evaluate professional literature and use
the findings in your practice.”

Answer 4

READING

Question 5

T or F
“ability to sleep, understand, and use information from current literature will enhance the quality of care you provide.”

Answer 5

FALSE
“ability to read, understand, and use information from current literature will enhance the quality of care you provide.”

Question 6

T or F
“accurate writing skills often determine whether
you will be reimbursed for your services.”

Answer 6

true

Question 7

T or F
- “your writing skills reflect your ability to effectively communicate your findings to your readers.”

Answer 7

TRUE

Question 8

T or F
your ability to talk actively will let the speaker know that you have understood his or her intended meaning.

Answer 8

FALSE
your ability to listen actively will let the speaker know
that you have understood his or her intended meaning.

Question 9

According to Davis, active listening contains three elements:

Answer 9

restatement, reflection, and clarification.

Question 10

10 Professional Behaviors Essential for Physical Therapy

Answer 10

Critical Thinking
* Communication
* Problem Solving
* Interpersonal Skills
* Responsibility
* Professionalism
* Use of constructive feedback
* Effective use of time & resources
* Stress Management
* Commitment to learning

Question 11

Three Domains of Learning

Answer 11

Cognitive Domain
Psychomotor Domain
Affective Domain:

Question 12

Affective Domain: INCLUDES?

Answer 12

: Attitudes, values, and character development
that influence all the other professional skills

Question 13

: Perception, guided response, complex
overt response, and adaptation in under what domain?

Answer 13

Psychomotor Domain

Question 14

Knowledge, application, analysis, synthesis,
evaluation is under whaat domain?

Answer 14

Cognitive Domain

Question 15

Rapport

Answer 15

Interaction marked by mutual collaboration and respect
o Good rapport is harmonious or “in tune” with the other.

Question 16

T or F

o Bad rapport is out of sync.

Answer 16

TRUE

Question 17

Use form of dress or greeting appropriate for the setting

Answer 17

Cultural rapport

Question 18

Use similar descriptive phrases as the person with
whom you are speaking.

Answer 18

Verbal rapport

Question 19

Mirror the posture and body movements of the
person with whom you are speaking.
o Match the person’s tone and tempo

Answer 19

Behavioral rapport

Question 20

6 Stages of Culturally related Behaviors

Answer 20

1.Cultural Destructiveness
2.Cultural Incapacity
3.Cultural Blindness
4.Cultural Precompetence
5.Cultural Competence
6.Cultural Proficiency

Question 21

Set of behaviors, attitudes, and
policies in a health care system or
individual practitioner in order for
that system or practitioner to
function effectively in cross-cultural
interactions

Answer 21

Cultural
Competence

Question 22

Assumes group is more important than individual

Answer 22

High Context Assumptions

Question 23

Focus on what the listener already knows rather than what the speaker is saying.

Answer 23

High Context Assumptions

Question 24

Assumes individual is more important than the group

Answer 24

Low Context Assumptions

Question 25

Focus on what the speaker is saying rather than the listener.

Answer 25

Low Context Assumptions

Question 26

T or F
OPEN assessment tool available for self assessment
- HOPE assessment tool helps determine a patient’s spiritual background

Answer 26

TRUE

Question 27

T or F
Multitasking actually decreases our efficiency

Answer 27

TRUE

Question 28

Includes email, texting, social networking, and blogging

Answer 28

Electronic Communication

Question 29

T or F
if the pt. is having a hard time speaking English do not use an interpreter

Answer 29

FALSE
Use a trained medical interpreter.
Build a rapport with patient, not the interpreter

Question 30

T or F
do not work collaboratively with culturally accepted caregivers (e.g., shaman).

Answer 30

FALSE
Work with family decision maker.
- Be open to work collaboratively with culturally accepted caregivers (e.g., shaman).

Question 31

T or F
Watch body language of the patient and family to help determine understanding.

Answer 31

TRUE

Question 32

What generation?
Wide variety of health disorders because of aging
May be taking a wide variety of medications

Answer 32

Traditionalists (born before 1946)

Question 33

What generation?
Current sandwich generation between their children and parents
o Stress from coping with this and their own physical ailments

Answer 33

Baby Boomers (born 1946–1964)

Question 34

What generation?
Techno savvy
o Learning is valued as a reward

Answer 34

Generation Xers (born 1965–1981)

Question 35

What generation?
Multitaskers
o Prefer regular feedback

Answer 35

Millennials (born 1982–2000