Communication Flashcards
“the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc. to someone else.”
Communication
Types of Communication
Verbal and Nonverbal
* Reading
* Writing
* Listening
* Electronic
- Occur SIMULTANEOUSLY
- Internal Dialogue
§ Only heard by the individual
§ While in a group or alone
§ May occur one on one or in a group
VERBAL & NONVERBAL
“enables you to evaluate professional literature and use
the findings in your practice.”
READING
T or F
“ability to sleep, understand, and use information from current literature will enhance the quality of care you provide.”
FALSE
“ability to read, understand, and use information from current literature will enhance the quality of care you provide.”
T or F
“accurate writing skills often determine whether
you will be reimbursed for your services.”
true
T or F
- “your writing skills reflect your ability to effectively communicate your findings to your readers.”
TRUE
T or F
your ability to talk actively will let the speaker know that you have understood his or her intended meaning.
FALSE
your ability to listen actively will let the speaker know
that you have understood his or her intended meaning.
According to Davis, active listening contains three elements:
restatement, reflection, and clarification.
10 Professional Behaviors Essential for Physical Therapy
Critical Thinking
* Communication
* Problem Solving
* Interpersonal Skills
* Responsibility
* Professionalism
* Use of constructive feedback
* Effective use of time & resources
* Stress Management
* Commitment to learning
Three Domains of Learning
Cognitive Domain
Psychomotor Domain
Affective Domain:
Affective Domain: INCLUDES?
: Attitudes, values, and character development
that influence all the other professional skills
: Perception, guided response, complex
overt response, and adaptation in under what domain?
Psychomotor Domain
Knowledge, application, analysis, synthesis,
evaluation is under whaat domain?
Cognitive Domain
Rapport
Interaction marked by mutual collaboration and respect
o Good rapport is harmonious or “in tune” with the other.
T or F
o Bad rapport is out of sync.
TRUE
Use form of dress or greeting appropriate for the setting
Cultural rapport
Use similar descriptive phrases as the person with
whom you are speaking.
Verbal rapport
Mirror the posture and body movements of the
person with whom you are speaking.
o Match the person’s tone and tempo
Behavioral rapport
6 Stages of Culturally related Behaviors
1.Cultural Destructiveness
2.Cultural Incapacity
3.Cultural Blindness
4.Cultural Precompetence
5.Cultural Competence
6.Cultural Proficiency
Set of behaviors, attitudes, and
policies in a health care system or
individual practitioner in order for
that system or practitioner to
function effectively in cross-cultural
interactions
Cultural
Competence
Assumes group is more important than individual
High Context Assumptions
Focus on what the listener already knows rather than what the speaker is saying.
High Context Assumptions
Assumes individual is more important than the group
Low Context Assumptions
Focus on what the speaker is saying rather than the listener.
Low Context Assumptions
T or F
OPEN assessment tool available for self assessment
- HOPE assessment tool helps determine a patient’s spiritual background
TRUE
T or F
Multitasking actually decreases our efficiency
TRUE
Includes email, texting, social networking, and blogging
Electronic Communication
T or F
if the pt. is having a hard time speaking English do not use an interpreter
FALSE
Use a trained medical interpreter.
Build a rapport with patient, not the interpreter
T or F
do not work collaboratively with culturally accepted caregivers (e.g., shaman).
FALSE
Work with family decision maker.
- Be open to work collaboratively with culturally accepted caregivers (e.g., shaman).
T or F
Watch body language of the patient and family to help determine understanding.
TRUE
What generation?
Wide variety of health disorders because of aging
May be taking a wide variety of medications
Traditionalists (born before 1946)
What generation?
Current sandwich generation between their children and parents
o Stress from coping with this and their own physical ailments
Baby Boomers (born 1946–1964)
What generation?
Techno savvy
o Learning is valued as a reward
Generation Xers (born 1965–1981)
What generation?
Multitaskers
o Prefer regular feedback
Millennials (born 1982–2000
