Communication

Question 1

What are some tips for making better small talk?

Answer 1

• reduce anxiety about talking to people

• be purposeful

• channel your curiosity

• ask questions

• add favourable bits to the conversation

• deepen the conversation

• recognize cues

Question 2

When communicating via email remember:

Answer 2

*check handout

• use an appropriate subject line

• use a greeting

• be clear and concise with your message

• be sure you have clearly identified everything

• be mindful

• check your spelling

• use a closing

• make sure you include a name

Question 3

What should you clearly identify in an email?

Answer 3

• what your issue is

• what you’re asking them to do

• outcome you want

• how you want them to respond