Communication Flashcards
1
Q
What are the different types of communication?
A
ORAL - phone calls, meetings, presentations
WRITTEN - Emails, letters, drawings and specs
2
Q
What are the suitable circumstances where each type of communication should be used?
A
Oral - informal
Written - formal
3
Q
What are the principles of successful negotiation practice?
A
Both parties come away happy, cost agreed and with clients budget
4
Q
What is the variation timeline?
A
5
Q
What are the 4 types of pricing variations?
A
Day works
Contract rates
Pricing book
Fair and reasonable
6
Q
What is negotiation?
A
Discussion to reach an agreement
7
Q
Barriers to communication/negotiation?
A
- lack of trust
- language barrier
