Communication Flashcards
True or False
You can motivate without communicating but it is impossible to communicate without motivating
False
You can communicate without motivating but it is impossible to motivate without communicating
Good communication skills contribute to (blank) and (blank)
performance enhancement and personal growth
2 basic ways of communicating
- interpersonally
- intrapersonally
(blank) usually helps shape and predict how people act and perform
Inner dialogue
Approximately how much of conveyed information is nonverbal?
50-70%
First impressions come from (blank)
physical appearance
This refers to the personal space between you and others and to the position of your body with respect to others
body position
This is the study of how people communicate by the way they use space
proxemics
This is the universal bridge across language barriers and one of the most efficient ways of communicating
smiling
(blank) often betrays true feelings, moods, and attitudes
voice quality
Preferred pronouns for sending your message
I or my
2 types of behaviors facilitating communication
- confirming
- clarity
These communication behaviors endorse, recognize, and acknowledge individuals as valuable and significant
confirming behaviors
These communication behaviors indicate how clear individuals perceive the teacher or coach as being
clarity behaviors
Confirming behaviors result in increased (blank) and (blank)
motivation and affective learning
Clarity behaviors facilitate (blank) and (blank)
cognitive and affective learning
The most useful method to become more effective at receiving messages
active listening
In active listening, listeners show concern for (blank) and (blank)
content and intent of the message, and feelings of the sender
This strategy under active listening indicates that you’re listening and that you care
paraphrasing
This method for receiving messages communicate that you are “with” the speaker and value the person’s message
supportive listening
This method for receiving messages entails being aware that people react differently to the way you communicate
aware listening
These occur when messages are misinterpreted or misdirected
breakdowns
This is the ability to perceive, recognize, and understand the feelings, behaviors, intentions, and attitudes of others
empathy
A caring climate entails (blank) and (blank)
- interpersonally inviting, safe, and supportive
- capable of providing the experience of being valued and respected
2 common reasons why communication becomes problematic
- people believe that it is others, rather than themselves, who are ineffective
- lack of trust among parties involved
2 requirements for effective communication
- good rapport
- honesty
2 typical outcomes of communication breakdowns
sender and receiver failures
3 common ways to improve communication
- use interpersonal communication exercises and training
- set up team meetings
- use active and supportive listening techniques
This refers to a face-to-face discussion among people in conflict
confrontation
3 interpersonal constructs that constitute the basic coach-athlete relationship
- closeness
- co-orientation
- complementarity
An interpersonal construct referring to the emotional tone experienced and expressed in their relationships
closeness
An interpersonal construct that occurs when relationship members have established a common frame of reference
co-orientation
An interpersonal construct referring to the type of interactions where the coach and athletes are engaged
complementarity
The most effective way to give criticism
sandwich approach
3 components of the sandwich approach
- positive statement
- future-oriented instructions
- compliment
To communicate responsibly, you must describe these 4 things
- felings
- thoughts about the action or event
- tangible reason why the behavior affects you
- what you want to be done
