Communication Flashcards

1
Q

True or False

You can motivate without communicating but it is impossible to communicate without motivating

A

False

You can communicate without motivating but it is impossible to motivate without communicating

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Good communication skills contribute to (blank) and (blank)

A

performance enhancement and personal growth

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

2 basic ways of communicating

A
  • interpersonally

- intrapersonally

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

(blank) usually helps shape and predict how people act and perform

A

Inner dialogue

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Approximately how much of conveyed information is nonverbal?

A

50-70%

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

First impressions come from (blank)

A

physical appearance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

This refers to the personal space between you and others and to the position of your body with respect to others

A

body position

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

This is the study of how people communicate by the way they use space

A

proxemics

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

This is the universal bridge across language barriers and one of the most efficient ways of communicating

A

smiling

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

(blank) often betrays true feelings, moods, and attitudes

A

voice quality

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Preferred pronouns for sending your message

A

I or my

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

2 types of behaviors facilitating communication

A
  • confirming

- clarity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

These communication behaviors endorse, recognize, and acknowledge individuals as valuable and significant

A

confirming behaviors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

These communication behaviors indicate how clear individuals perceive the teacher or coach as being

A

clarity behaviors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Confirming behaviors result in increased (blank) and (blank)

A

motivation and affective learning

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Clarity behaviors facilitate (blank) and (blank)

A

cognitive and affective learning

17
Q

The most useful method to become more effective at receiving messages

A

active listening

18
Q

In active listening, listeners show concern for (blank) and (blank)

A

content and intent of the message, and feelings of the sender

19
Q

This strategy under active listening indicates that you’re listening and that you care

A

paraphrasing

20
Q

This method for receiving messages communicate that you are “with” the speaker and value the person’s message

A

supportive listening

21
Q

This method for receiving messages entails being aware that people react differently to the way you communicate

A

aware listening

22
Q

These occur when messages are misinterpreted or misdirected

A

breakdowns

23
Q

This is the ability to perceive, recognize, and understand the feelings, behaviors, intentions, and attitudes of others

A

empathy

24
Q

A caring climate entails (blank) and (blank)

A
  • interpersonally inviting, safe, and supportive

- capable of providing the experience of being valued and respected

25
Q

2 common reasons why communication becomes problematic

A
  • people believe that it is others, rather than themselves, who are ineffective
  • lack of trust among parties involved
26
Q

2 requirements for effective communication

A
  • good rapport

- honesty

27
Q

2 typical outcomes of communication breakdowns

A

sender and receiver failures

28
Q

3 common ways to improve communication

A
  • use interpersonal communication exercises and training
  • set up team meetings
  • use active and supportive listening techniques
29
Q

This refers to a face-to-face discussion among people in conflict

A

confrontation

30
Q

3 interpersonal constructs that constitute the basic coach-athlete relationship

A
  • closeness
  • co-orientation
  • complementarity
31
Q

An interpersonal construct referring to the emotional tone experienced and expressed in their relationships

A

closeness

32
Q

An interpersonal construct that occurs when relationship members have established a common frame of reference

A

co-orientation

33
Q

An interpersonal construct referring to the type of interactions where the coach and athletes are engaged

A

complementarity

34
Q

The most effective way to give criticism

A

sandwich approach

35
Q

3 components of the sandwich approach

A
  • positive statement
  • future-oriented instructions
  • compliment
36
Q

To communicate responsibly, you must describe these 4 things

A
  • felings
  • thoughts about the action or event
  • tangible reason why the behavior affects you
  • what you want to be done