Communicating and influencing

Question 1

Communicate with Clarity and Enthusiasm

Answer 1

• Express ideas clearly and with passion.
• Straightforward language and a positive tone
• Build trust.
• Sense of shared goals – link to org priorities (helping connection)

Question 2

Explain Complex Issues Simply

Answer 2

• Break down complex information into easily understandable parts.
• Use analogies, visuals, and clear language to make complex topics accessible to all audiences, regardless of their level of expertise.

Question 3

Various Communication Methods

Answer 3

• Adapt to Audience Needs; Different methods for communication, including face-to-face, digital platforms, and written materials.
• Cost-effective and suitable for the audience and context.
• One and two way communication

Question 4

Communication difficult messages

Answer 4

• Be honest yet considerate when communicating difficult news.
• Use empathetic language, maintain professionalism, and provide a clear rationale to help others understand the situation.
• Answer questions and offer support.

Example: HMT LEO project LA

Question 5

Language

Answer 5

• Impact of language – adapting to different audiences

Question 6

Monitor and Improve Communication

Answer 6

• Regularly seek feedback on your communication style and effectiveness.
• Adapt your strategies based on feedback and outcomes to continuously improve.

e.g. Project applications and ECHILD sublicenses

Question 7

Be Persuasive and Build Relationships

Answer 7

• Evidence based - facts, data, and strong arguments to persuade stakeholders.
• Build rapport by being authentic, listening actively, and showing respect for others’ views – maintain contact
• Leverage your emotional intelligence to influence others positively. (Understand audience, built trust, reciprocity, common ground, case studies/credibility)

Example: DfE and IDS comms on front door to SRS ingests closing