Comms Flashcards
How can you receive safeworking comms?
Written or spoken
What are the ABCs of safety critical comms?
Accurate
Brief
Clear
What is Active Listening?
When you hear AND try to understand what someone is saying
Define “emergency, emergency, emergency”
This is an emergency call
Define “I say again”
I am going to repeat all, or part of, my last statement
Define “negative”
No. Not correct
Define “out”
My transmission is complete
Define “over”
I have finished speaking, I am waiting for a reply
Define “receiving”
I acknowledge your call. Proceed with the message
Define “roger”
All your last statement is received and understood
Define “stand by”
Wait. I will be back soon
What is special about the phonetic alphabet?
- specifically selected so that it sounds distinct from other words
- no 2 words sounds alike
- only 2 words have one syllable
What must be ensured/done when communicating?
- ensure understanding. NEVER ASSUME the message is understood
- always repeat back correctly
- acknowledge transmissions only when safe to do so
- ensure message is free of stress/frustration
What must you do if the message is incorrect, incomplete, unclear, ambiguous or not understood?
Challenge it and correct/clarify
What are some barriers to effective communication?
- loud environment
- poor connection
- ambiguous wording
- making assumptions
- speaking to someone with a strong accent
Are drivers ever the lead communicator?
No
What do you do after initiating a REC/TEC call?
- emergency, emergency, emergency
- TDN, origin/destination, location
- nature of emergency (lines obstructed/overhead needing to be isolated)
- required response
- ID any hazards
What are 2 things to remember when there is poor communication/hard to understand?
- be confident to challenge unprofessional behaviour
- if you’re not sure, don’t assume, ask
What does the first digit in a TDN represent?
Destination or type of service
What does the second digit in a TDN represent?
Going via loop or not
What does the third and fourth digits in a TDN represent?
Direction of travel.
- even = up
- odd = down
How do you operate a signal post telephone?
- open door
- raise handset
- wait for train controller/signaller to answer
What must you do once a conversation is finished on a signal post telephone?
- replace handset firmly
- ensure telephone case door is closed
- lock the door to prevent unauthorised use
On a PABX phone, what do the following numbers represent?
1. 1?
2. 5?
1= 9619
5 = 9610
What does a flashing blue light on a Flinders Street Operation Telephone mean?
On duty drivers should answer it and assist as required
How do you use a Flinders Street Operation Telephone?
- unlock door with 5P key
- lift the handset
- press the appropriate button
What must you do after a call using the Flinders Street Operation Telephone?
- hang up the phone
- lock the box
How often are MURL phones located?
Every 150m
How do you use a MURL phone?
- open the door by pressing the catch on each side of the case
- press the red button BELOW the telephone case
- wait until area controller answers
What must a driver do when they observe a flashing blue light in the MURL?
- bring train to a stand using normal brake application
- contact signal control panel/area controller using:
• DTRS
• Signal post telephone
What does it mean when the DTRS is roaming?
Low signal, trying to secure a better connection to the network
What 2 things are allocated to a train so it is known who train control/signaller is talking to?
- TDN
- Motor car number
Can a higher priority call override other calls?
Yes. REC calls are highest priority
What is the primary form of communication for a driver?
Fixed/portable radios