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Tom 231 > COMMS > Flashcards

COMMS Flashcards

1
Q

WWhat is h What is Safety Critical Communication? at are the highest priority Calls?

A

REC calls (priority 0)

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2
Q

What is Safety Critical Communication?

A

Metro considers safety critical communication to be any spoken communication between the parties’ involving:

  • Sending/receiving emergency messages
  • Sending/receiving written Safeworking directions
  • Driving or operating rail traffic movements
  • Controlling and/or signalling rail traffic movements
  • Reporting the state of equipment, infrastructure, or people (e.g. faults, trespassers) that might impact safety
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3
Q

If at anytime a message is incorrect, incomplete, unclear, ambiguous, or not understood, it must be…

A

Challenged, corrected or clarified.

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4
Q

What are some barriers to effective communication?

A
  • Loud environment
  • Poor connection (static, or cutting in and out)
  • Ambigous wording
  • Making assumptions
  • Speaking to someone with a strong accent
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5
Q

What are the Primary and Secondary forms of communication?

A
  • Primary - Fixed DTRS and Portable
  • Secondary- Driver issued mobile
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6
Q

If a TDN cannot be eneterd into the radio system (both fixed and portable), the Driver must…

A

contact TC and provide their mobile number

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7
Q

Auto answer function on fixed and portable radio happen after how long?

A
  • Fixed- 4 secs.
  • Portable- 2secs.
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8
Q

Driver must only respond to calls…

A

When safe to do so

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9
Q

When DTRS fixed radio is powering up, the screen will display

A
  • Initialising
  • Powering up/resting
  • Testing
  • Test complete

Fixed and portable do self-test on start up

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10
Q

THe fixed cab radio is connected to the network when the name ? appears in the display

A

Metro

Top Left on screen

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11
Q

Radio test facility number?

A

84 98 01

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12
Q

The TD number entered into the cab or portable radio will time out and automatically deregister after how long?

A

4 Hrs

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13
Q

Drivers must immediately report a lost or stolen portable radio to…

A

Duty manager

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14
Q

The portable radoi will automaically lock after?
The screen will turn off after?

A

Lock: 90 seconds
Screen off: 60 secs

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15
Q

Portable radio shortcuts
1,
3,
9,

A
  1. Train Controller
  2. Area Controller
  3. TEC Emergency call
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16
Q

How do you deregister a TD number on a portable radio?

A

Press the yellow buttoin 3 times

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17
Q

Wha is active listening?

A

This is where you make a conscious effort to hear not only the words that another person is saying but, more importantly, try to understand the complete message being sent.

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17
Q
A
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18
Q

What are some exacmples of REC usages?

Use when affects other lines/trains

A
  • train derailment or collision
  • a line that is obstructed
  • train fires
  • collision with a person
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19
Q

REC calls can be initiated and receiced by?

A
  • Drivers
  • Metrol Train Controllers
  • Area Controllers and Signallers
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20
Q

What are the second highest priority calls?

A

TEC calls

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21
Q

When must phonetic alphabet be used?

A

Always use the phonetic alphabet when giving signal, stanchion or train numbers.

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22
Q

What are the steps for transmitting a REC or TEC call?

A

“Emergency emergency emergency”
TDN, origin/destination, location
Nature of emergency
Required response
ID any hazards

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23
Q

What does the Term
Emergency ,Emergency rgecy Emergency mean

A

This is an emergency call

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24
Q

What is one of the most important parts of communication?

A

You must ensure that the message is repeated back to you and that the repeated message is correct.

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25
Q

What does the term Negative mean?

A

No. Not correct.

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26
Q

What do the 4 digits of a TDN represent?

A

First digit - destination/service type
Second digit - city loop or direct
Third and fourth digit - up or down

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27
Q

What does the term ‘out’ mean?

A

My transmission is complete.

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28
Q

What does the term ‘over’ mean?

A

I have finished speaking, I am waiting for a reply

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29
Q

What does an odd numbered TDN mean?

A

Train is a down service

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30
Q

What does the term ‘Receicing’ mean?

A

I acknowledge your call. Proceed with the message

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31
Q

What does the term ‘Roger’ mean?

A

All your last statement is received and understood

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32
Q

What does the term ‘stand-by’ mean?

A

Wait. I’ll be ack soon.

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33
Q

What does an even numbered TDN mean?

A

Train is an up service

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34
Q

When do you use the phonetic alphabet?

A
  • Reporting your position, signal number or train number
  • Spelling out words that are difficult to understand
  • Transmission quality is poor
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35
Q

How do you operate signal post telephones?

A

Unlock and open the case door
Raise the handset
Wait for controller/signaller to answer

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36
Q
A
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37
Q

What does the 5 in an internal phone number become for external calls?

A

9610

38
Q

What does the first digit 1 in an internal phone number become in an external phone number?

A

9619

39
Q

Where are the Flinders Street Operation Telephones?

A

At each end of every flinders street platform

40
Q

What does the blue light mean for a platform telephone?

A

The phone should be answered by any on duty driver when possible

41
Q

How do you use a Flinders Street Operation Telephone?

A

Unlock the cabinet with 5P key
Lift handset
Press appropriate button (metrol or Flinders st control room)

42
Q

What is a MURL Telephone?

A

Melbourne Underground Rail Loop phone

43
Q

Where are MURL phones located?

A

Every 150m in the MURL tunnels

44
Q

What does a blue light flashing in the MURL mean?

A

Metrol needs to contact the driver

45
Q

What are the steps after seeing a blue flashing light in the MURL?

A

Bring the train to a stand using normal braking
Contact signal control panel via DTRS or signal post phone

46
Q

What is the primary communication form in the cab?

A

Fixed/portable DTRS

47
Q

Are non metro trains connected to the DTRS?

A

No

48
Q

What should be done if an SMS is received by the DTRS?

A

Report it to train control

49
Q

What is the secondary form of communication in the cab?

A

Work mobile phone

50
Q

What is the auto answer time for a fixed DTRS?

A

4 seconds

51
Q

What is the auto answer time for a portable DTRS?

A

2 seconds

52
Q

What is the number for testing of radios?

A

849 801

53
Q

How do you make a REC call on the fixed & portable DTRS?

A

FIXED - Hold REC button for 0.5 seconds
PORTABLE - hold Top Red button for 2 seconds, press PTT to confirm

54
Q

How do you make a TEC call on the radio?

A

FIXED - press the TEC button for 0.5 seconds
PORTABLE - press 9, then send

55
Q

What is the shortcut input for the train controller on fixed and portable DTRS?

A

FIXED - “ T ”
PORTABLE - 1, then send

56
Q

How do you register a TDN on the fixed DTRS?

A

TD button
Clear previous TD (if required)
Insert TDN
☑️ button

57
Q

How do you register a TDN on the portable radio?

A

Green button twice
Enter TDN
“ OK “

58
Q

How do you deregister a TDN on the fixed radio?

A

“TD” button
☑️ button

59
Q

How do you deregister a TDN on the portable radio?

A

Yellow button 3 times

60
Q

How can you call emergency services via the radio?

A

90,000

61
Q

What must you do on receiving a REC call?

A
  1. Stop immediately using normal braking
  2. Listen to the REC transmission, do not speak unless directed
  3. Act on instructions given by train controller
    4.remain stationary if instructed/you become aware of danger ahead
62
Q

If no response is received after a REC call, what is the procedure?

A

After a minute, train may proceed to next station/signal at stop, then await further instructions

63
Q

What is the LTR? What is it used for?

A

Local Train Radio
Used to communicate with non-MTM trains

64
Q

When is a TEC call used?

A

When an emergency is only affecting your train

65
Q

When is a REC call used?

A

When an emergency affects other trains or lines

66
Q

What is a group call used for?

A

CAN notices
General updates on operations
Advising drivers to return to normal running after REC

67
Q

What is a local call used for?

A

When a driver wishes to contact another train in their area

68
Q

What should you do if your DTRS fails/becomes unavailable?

A

Contact Train Controller via work Mobile or other means when safe to do so

69
Q

What should you do when your cab radio fails?

A

Report as fault via FMP (fault maintenance protocol)
Use portable radio as primary radio

70
Q

What should you do if your portable radio fails?

A

Report fault to your duty manager
Provide work mobile if required
Obtain replacement portable ASAP

71
Q

Do the fixed and portable DTRS perform tests after starting up?

A

Yes

72
Q

Where is the TDN displayed on the DTRS?

A

Top right corner

73
Q

When do you test your DTRS?

A

During cab preparations
During a fault
After fault has been fixed

74
Q

How long does it take for a REC call to auto answer?

A

5 seconds

75
Q

What are the bell codes for cab to cab communication?

A

1- attention
2- proceed
3- reverse
4- bring other competent worker to cab
Multiple- emergency

76
Q

What is #3 a shortcut for on the portable DTRS?

A

Area Controller

77
Q

What does ABC mean?

A

A - Accurate
B - Brief
C - Clear

78
Q

How can you make sure your message is clear?

A

Think about how you speak.
Speak slower and louder, concentrate on what you are trying to say and speak clearly.
Use phonetic alphabet if necessary

79
Q

What is active listening?

A

Making a conscious effort to hear not just the words but the overall message. Pay attention very carefully.

80
Q

What does PPPP stand for and why is it important?

A

Planning Prevents Poor Performance
Helps keep your message accurate and brief.

81
Q

What does ‘out’ mean?

A

My transmission is complete

82
Q

What does ‘over’ mean?

A

I have finished speaking, I am waiting for a reply

83
Q

What does ‘receiving’ mean?

A

I acknowledge your call, proceed with message.

84
Q

What does ‘roger’ mean?

A

All your last statement is received and understood

85
Q

What does ‘stand by’ mean?

A

Wait, I will be back soon

86
Q

Why is the phonetic alphabet special?

A

No two words sound alike and only two words have one syllable.

87
Q

How do you answer a MURL telephone?

A

Unlock box
Open and lift phone
Press the big red button underneath box

88
Q

What should you never assume with communication?

A

Never assume the person has received the message clearly

89
Q

How can you make sure your message was received correctly?

A

Have the receiver repeat the message back

90
Q

What must you ensure your message is free from?

A

Stress or frustration

91
Q

If at any time the message is incorrect/incomplete/unclear/ambiguous or not understood, what must be done?

A

Correct, clarify and/or challenge

92
Q

What are 5 barriers to effective communication?

A
  1. Loud environment
  2. Poor connection
  3. Ambiguous wording
  4. Making assumptions
  5. Strong accent
93
Q

Who is never the lead communicator?

A

The driver

Tom 231 (14 decks)

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