COM110 Lesson 7 Key Terms

Question 1

The feelings you have—for example, your feelings of guilt, anger, or love.

Answer 1

Emotion

Question 2

The transfer of emotions from one person to another, much as a contagious disease is transmitted from one person to another.

Answer 2

Emotional contagion

Question 3

The theory of emotions that holds that emotional feeling begins with the occurrence of an event; you respond physiologically to an event, then you interpret the arousal (you in effect decide what it is you’re feeling), and then you experience (give a name to) the emotion.

Answer 3

Cognitive labeling theory

Question 4

The view that many males lack the ability to reveal emotions, influenced by a belief that men should be strong and silent.

Answer 4

Cowboy syndrome

Question 5

Taking responsibility for your own feelings instead of attributing them to others.

Answer 5

Owning feelings

Question 6

A predisposition to respond for or against an object, person, or position.

Answer 6

Attitude

Question 7

Confidence in the existence or truth of something; conviction.

Answer 7

Belief

Question 8

Relative worth of an object; a quality that makes something desirable or undesirable; ideal or custom about which you have emotional responses, whether positive or negative.

Answer 8

Value

Question 9

The cultural rules that identify appropriate forms of expression for men and for women.

Answer 9

Gender display rules

Question 10

An effective, but often nonlogical means of persuasion.

Answer 10

Emotional appeals

Question 11

Messages that explicitly acknowledge responsibility for your own feelings.

Answer 11

“I-Messages”

Question 12

An explanation designed to lessen the negative consequences of something done or said.

Answer 12

Excuse

Question 13

Statement that asks the listener to receive what you say without its reflecting negatively on you.

Answer 13

Disclaimer

Question 14

The substance or focus of attention.

Answer 14

Business

Question 15

Cues that announce that the speaker is finished and wishes to assume the listener’s role.

Answer 15

Turn-yielding

Question 16

Information that is sent before a regular message, telling the listener about what is to follow; messages that are prefatory to more central messages.

Answer 16

Feedforward

Question 17

Responses a listener makes to a speaker (while the speaker is speaking) but which do not ask for the speaking role; for example, interjections such as “I understand” or “You say what?”

Answer 17

Backchanneling cues

Question 18

Placing a person in a specific role for a specific purpose and asking that he or she assume the perspective of this role; for example, “As a professor of communication, please comment on…”

Answer 18

Altercasting

Question 19

Two-person communication, usually following five stages: opening, feedforward, business, feedback, and closing.

Answer 19

Conversation

Question 20

A quality of interpersonal effectiveness that conveys a sense of contact and togetherness; a feeling of interest in and liking for another person.

Answer 20

Immediacy

Question 21

Communication that is primarily social; communication designed to open the channels of communication rather than to communicate something about the outside world. “Hello” and “How are you?” in everyday interaction are examples.

Answer 21

Phatic communication