COM110 Lesson 7 Key Terms Flashcards
The feelings you have—for example, your feelings of guilt, anger, or love.
Emotion
The transfer of emotions from one person to another, much as a contagious disease is transmitted from one person to another.
Emotional contagion
The theory of emotions that holds that emotional feeling begins with the occurrence of an event; you respond physiologically to an event, then you interpret the arousal (you in effect decide what it is you’re feeling), and then you experience (give a name to) the emotion.
Cognitive labeling theory
The view that many males lack the ability to reveal emotions, influenced by a belief that men should be strong and silent.
Cowboy syndrome
Taking responsibility for your own feelings instead of attributing them to others.
Owning feelings
A predisposition to respond for or against an object, person, or position.
Attitude
Confidence in the existence or truth of something; conviction.
Belief
Relative worth of an object; a quality that makes something desirable or undesirable; ideal or custom about which you have emotional responses, whether positive or negative.
Value
The cultural rules that identify appropriate forms of expression for men and for women.
Gender display rules
An effective, but often nonlogical means of persuasion.
Emotional appeals
Messages that explicitly acknowledge responsibility for your own feelings.
“I-Messages”
An explanation designed to lessen the negative consequences of something done or said.
Excuse
Statement that asks the listener to receive what you say without its reflecting negatively on you.
Disclaimer
The substance or focus of attention.
Business
Cues that announce that the speaker is finished and wishes to assume the listener’s role.
Turn-yielding
Information that is sent before a regular message, telling the listener about what is to follow; messages that are prefatory to more central messages.
Feedforward
Responses a listener makes to a speaker (while the speaker is speaking) but which do not ask for the speaking role; for example, interjections such as “I understand” or “You say what?”
Backchanneling cues
Placing a person in a specific role for a specific purpose and asking that he or she assume the perspective of this role; for example, “As a professor of communication, please comment on…”
Altercasting
Two-person communication, usually following five stages: opening, feedforward, business, feedback, and closing.
Conversation
A quality of interpersonal effectiveness that conveys a sense of contact and togetherness; a feeling of interest in and liking for another person.
Immediacy
Communication that is primarily social; communication designed to open the channels of communication rather than to communicate something about the outside world. “Hello” and “How are you?” in everyday interaction are examples.
Phatic communication
