COM110 Lesson 3 Key Terms

Question 1

Empathic listening or objective listening

Answer 1

When you punctuate the interaction from the speaker’s point of view, engage in dialogue, and seek to understand the speaker’s thoughts and feelings.

Question 2

Active listening

Answer 2

The process by which a listener expresses his or her total understanding of the speaker’s message, including the verbal and nonverbal, the thoughts, and feelings.

Question 3

Receiving

Answer 3

Focus attention on both the verbal and nonverbal message; both communicate essential parts of the total meaning.

Question 4

Understanding

Answer 4

Relate new information to what you already know, ask questions, and paraphrase what the speaker said to make sure you understand.

Question 5

Remembering

Answer 5

Identifying the central ideas, summarizing the message in an easier-to-retain form, and repeating ideas (aloud or to yourself) to help you remember.

Question 6

Evaluating

Answer 6

Trying first to understand fully what the speaker means and then looking to identify any biases or self-interests that might lead the speaker to give an unfair presentation.

Question 7

Responding

Answer 7

Expressing support for the speaker using I-messages instead of you-messages.

Question 8

Feedback

Answer 8

Listen to both verbal and nonverbal feedback—from yourself and from others—and use these cues to help you adjust your message.

Question 9

Primacy and recency

Answer 9

Giving more importance to that which occurs first (primacy) or to that which occurs last or more recently (recency).