COM110 Lesson 10 Key Terms

Question 1

Varied ways of looking at a particular issue to give you different perspectives.

Answer 1

Six Hats Technique

Question 2

A conflict strategy designed mainly to maintain peace and harmony in the relationship.

Answer 2

Accommodating

Question 3

A tendency or willingness to argue for a point of view.

Answer 3

Argumentativeness

Question 4

An unproductive conflict strategy of storing up grievances and holding these in readiness to dump on the person with whom one is in conflict.

Answer 4

Gunnysacking

Question 5

A person’s level of tolerance for absorbing personal attack.

Answer 5

Beltlining

Question 6

A tendency to try to win arguments at the expense of others’ feelings.

Answer 6

Verbal aggressiveness

Question 7

A style of conflict management concerned with both the self and the other self.

Answer 7

Compromising

Question 8

An expressed dissatisfaction that’s a valuable source of feedback.

Answer 8

Complaint

Question 9

A disagreement between connected individuals.

Answer 9

Interpersonal conflict.

Question 10

A set of procedures for dealing with conflict consisting of five stages: define the conflict, examine possible solutions, test a solution, evaluate the solution, and accept or reject the solution.

Answer 10

Conflict resolution model