Cognitive Empathy Scenarios Flashcards
Your manager gives you critical feedback on a presentation you worked hard on. They seem hesitant while sharing their thoughts.
How might your manager be feeling, and how can you respond with cognitive empathy?
“It sounds like giving critical feedback is tough for you, and I appreciate your honesty. I’d love to hear how I can improve.”
A customer in a service setting is angry because their request wasn’t fulfilled.
How can you acknowledge their perspective without escalating the situation?
“I understand why you’re upset—this must be really frustrating for you. Let’s figure out how we can make it right.”
Your friend didn’t attend your party, and they later tell you they’ve been feeling drained.
What might they be experiencing, and how can you respond?
“Thanks for telling me—I can imagine how exhausting things must feel for you. Let me know if there’s anything I can do.”
A colleague is hesitant to share an idea during a brainstorming session.
How can you encourage them by using cognitive empathy?
“It seems like you’re unsure about sharing—brainstorming can feel intimidating. Your input would be valuable!”
