Active Listening Scenarios Flashcards
A friend is recounting a challenging day at work and seems overwhelmed.
How can you demonstrate active listening?
Maintain focus: “That sounds like a lot to deal with. What was the hardest part for you?”
A team member is proposing a complex solution during a meeting.
How can you actively listen to ensure you understand their idea?
Clarify: “So if I understand correctly, you’re suggesting [summary]. Did I get that right?”
A friend is sharing their feelings about a family conflict.
What active listening techniques could you use?
Paraphrase: “It seems like you feel caught in the middle, and that’s really weighing on you.”
A new colleague is explaining their preferred working style.
How do you use active listening to engage with their explanation?
Ask open-ended questions: “That’s interesting—can you tell me more about how you usually approach tasks like this?”
