Client practitioner interactions Flashcards
Why is communication important in rehabilitation adherence?
It is one of the most influential factors in adherence to a rehabilitation plan.
What are the five communication channels?
Verbal cognitive level, body sensation, emotions, sensory communication, body movement.
What percentage of communication is based on body language?
55% of communication is based on body language.
What are the characteristics of verbal communication?
Clear beginning and ending, typically in a single mode (spoken or written), under direct control, suited to conveying ideas, thoughts, and specific information.
What is the difference between open and closed questioning in verbal communication?
Open questions explore the person’s situation and foster relationships; closed questions focus on specific information and have limited content.
What are the three groups of non-verbal communication?
Kinesics, proxemics, paralanguage.
What does kinesics include?
Physical appearance, posture, gestures, touching, eye contact, and facial expressions.
What does proxemics involve?
Aspects of personal distance and the environment (e.g., how far two people stand from one another).
What does paralanguage refer to?
Vocal characteristics such as tone of voice, speed, and volume of speech.
What is the primary function of the client-practitioner relationship?
To create a climate of trust and emotional bond, allowing clear agreement on treatment goals and tasks.
What outcomes are associated with caring and collaborative client-practitioner relationships?
Positive psychological and physical treatment outcomes.
How does the traditional medical model view the client-practitioner relationship?
The client assumes a ‘sick role’ while the practitioner identifies a problem and prescribes a solution.
What is the contemporary viewpoint of client-practitioner relationships?
Practitioners and clients work as partners, designing interventions that consider the problem within the patient’s life context.
What is the criticism of the medical model in sports injury recovery?
It focuses on biological/physiological aspects and neglects the psychological and emotional aspects.
What is the disease-illness model?
Disease refers to biomedical/pathological aspects, while illness is the patient’s subjective experience of the condition.
What does the disease-illness model encourage?
Healthcare professionals consider both disease and illness, integrating the patient and doctor’s agendas for holistic care.
What are the two types of communication identified in the physiotherapy communication model?
Giving direction and advice; building a helping relationship.
What are the three types of statements used to build a helping relationship?
Empathizing statements, constructive feedback, counseling statements.
What is the focus of the process model for client-practitioner collaboration?
Problem-solving, therapeutic relationships, and negotiation to align goals and treatment regimens.
What are barriers in the process model for client-practitioner collaboration?
Identifying and developing alternative methods to overcome them, modifying subgoals and treatment plans.
What are the key purposes of verbal communication?
Conveying ideas, thoughts, instructions, and specific information.
What are the differences between verbal and non-verbal communication?
Verbal communication is typically spoken or written and under direct control, while non-verbal communication includes kinesics, proxemics, and paralanguage.
What are examples of kinesics in non-verbal communication?
Physical appearance, posture, gestures, touching, eye contact, and facial expressions.
What does the traditional client-practitioner viewpoint assume about the client’s role?
The client assumes a ‘sick role’ and is a non-active participant in the treatment process.
