Client Care (Level 1) Flashcards
How do you obtain a client’s brief?
How do you gain an understanding of their needs?
How do you ensure you meet their expectations?
Consider before accepting an assignment.
Are we qualified for the work?
Are we competent to do the work?
Do the services we offer meet the client’s needs?
Do we have any conflicts of interest?
How would you compromise your professional duty?
How do you ensure that you are open, honest, and transparent?
How does this fit in with RICS ethics?
How do you adapt your approach?
What are KPIs – give some examples?
How do you collect post project feedback?
What behaviours in your working life should you expect to show good client care practice?
What would you consider necessary to consider if you are setting up a complaint handling procedure?
What do you understand by the term corporate social responsibility?
Does your company/organisation have such a policy?
Explain how a sub-consultant could be appointed.
What forms of appointment are you aware of?
