Client Care

Question 1

What is client care?

Answer 1

• The principle of client care is looking after the clients’ best interests and providing an appropriate level of service that satisfies the client’s needs and achieves VfM.
• Client care can be provided through:
• Professionalism.
• Competence.
• Punctuality.
• Trust.
  *Reliability.
• Presentation.
• Regular communication.
• Review of services provided and standard.
• KPIs to monitor client satisfaction.
• Client Performance Feedback