Client Care

Question 1

Who are your clients?

Answer 1

My company

Question 2

What behaviours are important to establish good client relationships / how do you maintain positive relationship?

Answer 2

• Respectful
• Timely responsible
• Good communication
• Polite
• Clear communication
• Regular speaking

Question 3

How have you shown client care / How do you look after and report to your clients and provide good examples of good client care?

Answer 3

Maintain regular contact
I always make sure to remain professional, whilst being prompt well-presented and polite.
Make sure respectful, timely and have clear communication.

Question 4

What is an example of bad client care?

Answer 4

Not provided the necessary information in Board reports – being selfish and not putting the client first.

Question 5

How to implement systems for client care including complaints?

Answer 5

We acknowledge complaints within 7 days.

Within 28 days we will investigate and respond to your concerns and responded with how we can.

Initiation date is when you receive the compliant.

Question 6

When is an example of a complaints handling procedure for Stonebond– how does this work?

Answer 6

I am aware RICS Guidance Note on Compliments Handlining 2016 suggests responses within 7 days and investigate and respond to complaint withing 28 days.