Client Care

Question 1

What is a client brief?

Answer 1

Something that is defined by the client at the outset of the project outlines the scope along with the clients aims and objectives.

Question 2

What do you do if you have received a complaint?

Answer 2

Make sure you understand the complaint
Acknowledge the complaint
Evaluate whether insurers need to be notified.
Ensure the complaint is logged.
Investigate the complaint and ensure there is a redress mechanism in place.

Question 3

What are the PI insurance requirements for firms

Answer 3

<£100,000 turnover - Minimum £250K
£100,001- £200,000 - Minimum £500K
> £200,001 - Minimum £1m

Question 4

You mention you carried out site inspection report what critical matters would you report on?

Answer 4

Health and Safety
Delays to Programme

Question 5

What do you do if you have identify and issue on site?

Answer 5

I will report this to the client and make the contractor aware, I would then agree a redress mechanism and timescale for resolving the issue

Question 6

What would you include in a fee proposal?

Answer 6

Scope of services
Fee
Terms and conditions
Assumptions and exclusions

Question 7

What would you do if the client ask for you to reduce the fee?

Answer 7

I would advise the fee cannot be reduced based on the current scope required however I can look at reducing the scope in order to meet the client fee requirements