Client Care

Question 1

How do you get knowledge of the client’s brief?

Answer 1

Line Manager briefing on project details.
Review appointment documents and fee submission.
Notify team members and client.
Seek clarification from client during work.

Question 2

How do you go about understanding the client organisation and doing things?

Answer 2

Review fee submission and scope.
Assess appointment documents.
Seek input from colleagues/Line Manager.
Gather information on client procedures.

Question 3

What did you discuss with the Client and how did the format of the cost estimate change? (Firemen’s Cottages)

Answer 3

Executive Summary
Introduction
Design Basis
Financial Basis
Schedule of Accommodation
Exclusions and Qualifications
Estimate Analysis
Appendices: Quants breakdown, Document Register, Executive Summary changes for consistency.

Format Change: changes to the Executive Summary section so that it incorporated the same format and information of their internal reporting summary forms for ease of transfer of information.

Question 4

Why regular catchup meetings? (Peabody)

Answer 4

Monitor cost increases
Inform client promptly
Prompt client decisions
Strategic cost management

Question 5

What issues would be raised? (Peabody)

Answer 5

Cost increase from last report
Budget comparison
Remaining contingency
Recent large expenses
Anticipated cost impacts

Question 6

What input was provided by the client? (Peabody)

Answer 6

Assess additional funding availability
Decide on variations
Prioritize works if needed
Adjust budget accordingly to stay within limits